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The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.

Repair Status

All registered users can easily access the status of their repairs in the Repair Order Portal and activate Email Notifications to stay up to date and informed of their repairs.

View Status Within the Repair Order Portal
Once a repair order has been submitted, progress can be tracked on the Repair Order Portal. Users can conduct a search to locate a repair order or series of repair orders. Available status information includes:

  • Serial number 
  • Order status: submitted, closed, or cancelled
  • Line status: open, received, repair started, repair completed, shipping, RMA closed, or cancelled 
  • Received date 
  • Return date  
  • Fault identified

Tracking numbers  are provided for repair shipments and link you directly to the transportation carrier’s web site for specific in-transit status and location information.