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Support Services

Zebra OneCare™ Maintenance Plans

Our Zebra OneCare Support and Service goes above and beyond the manufacturer's warranty to cover it all, including normal wear and tear and accidental damage.

Technology is Complex. Maintenance Doesn't Have to Be.

You depend on your devices and software applications to run your business. When they're down, so are your workflows. You don't have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.

Zebra Aurora Vision software is backed by machine vision experts
Trusted Service and Ongoing Support from the Source
Trusted Service and Ongoing Support from the Source

Accidents happen, especially in tough business environments. Don't let that halt your operations. Stay a step ahead of the unexpected with troubleshooting and support from the team that knows your devices best and stands behind their technology 100%. Maximize your coverage and get certified repairs with authorized parts, along with security patches and firmware and software updates.

Hassle-Free Repairs and Support Your Way
Hassle-Free Repairs and Support Your Way

Get the support you need, when and how you need it. Take advantage of self-service diagnostic tools or submit requests quickly and easily online. Tap into Zebra's digital support community for common questions or give us a call to connect with a live agent. Trust Zebra to focus on your business-critical devices, so you can focus on your operational outcomes.

Peace-of-Mind Plans that Flex to Fit Your Business
Peace-of-Mind Plans that Flex to Fit Your Business

Choose the plan that's right for your business goals and budget. Far from one-size-fits all, Zebra OneCare plans offer everything from Essential coverage to elevated Select support, and even Specialized plans for targeted protection. Pick your plan based on your device type or portfolio, contract length, coverage level and repair turnaround time. It's pain free with our simple subscription model.

Explore Zebra OneCare Maintenance Plans

Never one-size-fits-all, choose the "right-for-you" plan that's tailored to your exact needs and business urgency. Delivering much more than backup warranty and repair, our comprehensive plans add years of ongoing enhancements to protect your technology and your investment.

Zebra OneCare™ Essential

Core Assurance

Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™.

  • Complete Assurance

    Fully comprehensive, includes accidental damage, functional failure and normal wear and tear, print head replacement, plus replacement device if beyond economical repair.

  • 3-Day Repairs

    Three-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.

  • 8x5 Tech Support

    Priority access to live-agent telephone technical support during normal business hours (8x5) no matter where customers are located.

  • OS and LifeGuard for Android Security Updates

    Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.

  • VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)

    Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.

Looking for Support? Zebra's Here For You.

Find ways you can contact Zebra Technologies' Support, including Email and Chat, ask a technical question or iniatiate a Repair Request.

Resources

Our services offerings are designed to help you optimize your operations, improve your customer experience, and achieve your business goals. Take a look at our library of resources and discover how we can help you succeed.

Discover More Zebra Services

We understand that businesses require more than just cutting-edge hardware to operate smoothly. That's why we offer a suite of additional services to complement and enhance our products. With our services, you can gain valuable insights, optimize your workflows, and reduce your environmental impact.

We're here to help you achieve your business goals and maximize the value of your Zebra Technologies products. Explore our services and discover how we can help you succeed.

VisibilityIQ™ Foresight
VisibilityIQ™ Foresight

Zebra's VisibilityIQ Foresight is a cloud based solution that aggregates data from MDM and other device data sources to provide you with the business intelligence you need to get the most out of your data investment.

Zebra Managed Services
Zebra Managed Services

Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.

Professional Services
Professional Services

Zebra's Signature Services help you accelerate the speed at which you implement new intelligent edge devices and software into your existing IT environment and workflow.

Circular Economy
Circular Economy

Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.

Help

Consult an Expert

Our team of partners and sales associates know the ins and outs of every industry to deliver tailored solutions to customers. Let us connect you with a Zebra expert in your area to select and implement the right Zebra solution that best fit your business needs.

Talk to a Partner
Talk to a Partner
Let us show you how Zebra Services can help solve your business need.
Contact Sales
Contact Sales
Ready to integrate Zebra solutions into your system? Contact us to get started.