Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimize workflows.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Learn how Zebra's public sector technology solutions empower state and local governments to improve efficiency with asset tracking and data capture devices.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's range of Banking technology solutions enables banks to minimize costs and to increase revenue throughout their branch network. Learn more.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organization to better manage and optimize your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Adapt to market shifts, enhance worker productivity and secure long-term growth with AMRs. Deploy, redeploy and optimize autonomous mobile robots with ease.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customize your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Enhance frontline operations with Zebra’s AI software solutions, which optimize workflows, streamline processes, and simplify tasks for improved business outcomes.
Zebra Workcloud, enterprise software solutions boost efficiency, cut costs, improve inventory management, simplify communication and optimize resources.
Keep labor costs low, your talent happy and your organization compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Drive successful enterprise collaboration with prioritized task notifications and improved communication capabilities for easier team collaboration.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Boost warehouse and manufacturing operations with Symmetry, an AMR software for fleet management of Autonomous Mobile Robots and streamlined automation workflows.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximize productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
The Zebra Knowledge Center provides learning expertise that can be tailored to meet the specific needs of your environment.
Zebra has a wide variety of courses to train you and your staff, ranging from scheduled sessions to remote offerings as well as custom tailored to your specific needs.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
You're up next!
Connecting....
END CHAT?
Don't worry, after the chat ends, you can save the transcript. Click the agent name in the header and then click Save Transcript.
Sorry your session has expired due to 30 minutes of inactivity. Please start a new chat to continue.
Chat Ended
NOW AVAILABLE: Product-Focused Search and Guided Navigation for improved access to product support. Read more.
Zebra Repair GuidesRegister For An Account Basic Guides
Additional Guides |
Shipping Instructions
To ensure your repair experience is as smooth and speedy as possible, please review instructions below to assist you with preparing, packaging, and shipping your devices to the appropriate Zebra Repair Center, and to help you better understand the end-to-end repair process.
Important note!
Shipping information relevant to your region can be found in your Region-Specific Information.
Special attention is needed for all customers shipping devices in Brazil as a mandatory fiscal document must be provided for all repairs. Please check mandatory Fiscal Document Requirements.
All devices must be de-registered from Google’s Android™ Zero Touch Service. Failure to deregister your device will affect the repair turnaround time.
All repair RMAs are valid for 30 days. Please include only the quantities, models, and serial numbers listed on your Shipping Manifest document.
Please print a copy of the Shipping manifest and include it with the devices to be repaired.
Preparing the Devices for Repair
Remove Accessories
Please remove SIM cards, SD memory cards, batteries, cables, power cords, cradles, tool kits, remote controllers, and other accessories, and do not include these items in your repair shipment.
Save Data & Application Files
As a part of the standard repair process, your device will be restored to current factory default settings. You or your company's IT team may need to perform additional tasks to fully restore your device. These actions may include installation of customer-owned or licensed third-party applications, additional customer-applied operating system updates, and restoration of any site-specific settings (such as logon IDs, network settings, printer calibrations, and media settings).
Deregister from AndroidTM Zero Touch Service
If a Product is registered with Google’s Android™ Zero Touch Service, it is the Customer and/or End User Customer’s responsibility to deregister such Product from the Google Android Zero Touch Service Portal prior to returning the Product to Zebra. Zebra will not be responsible for any delay in Turnaround Time of the repair of such Product, and may return devices unrepaired, if either the Customer or the End-User Customer fails to deregister the Product prior to returning the Product to Zebra for repair. When re-registering devices after repair, customers may need to update the IMEI number and MAC address (listed in the latest Android system settings or on the manufacturer's label) to reflect major part changes.
Packaging your devices for Repair
Provide Print Samples (Printer Only)
If you are returning a Zebra printer for repair because you are experiencing print quality issues, please provide a sample(s) to assist our technicians during repair.
Box Units Securely
Please use appropriate and sufficient packaging materials to ensure your device(s) do not sustain additional damage during transportation. See Zebra Repair Center Packaging Guidance on Zebra.com for more information and requirements. Zebra cannot guarantee the return of your device in the same packaging as you shipped it to our depot.
Mandatory Fiscal Documents (Brazil)
A Nota Fiscal document must be included with all shipments of devices sent for repair in Brazil. (See additional details in Fiscal Document Requirements) Devices received at the Repair Center without a properly completed Nota Fiscal declaration will be returned unrepaired to the client.
Shipping your devices
Use the Shipping Address Provided
Use the repair depot address provided to complete your carrier’s shipping label. If you use preprinted labels, ensure the destination information matches the label Zebra provided with your RMA confirmation email.
Collection Service (EMEA & Brazil)
Collection for repairs in Brazil and printer repairs in EMEA is arranged by Zebra’s authorized courier. EMEA Customers Only: If the collection address differs from the return address on your Repair Authorization (RMA) – or if a Customs Invoice is required for shipments from your country, email zebra.ekas@dhl.com with your Repair Authorization Number (RMA #) and the full collection address and/or the Customs Invoice. For per incident (billable) printer repairs in EMEA, collection can be scheduled only after a purchase order or credit card payment is processed.
Collection Service (NA)
Save time with Zebra Prepaid Shipping label
Additional Support Resources
Legal Terms of Use Privacy Policy Supply Chain Transparency
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2025 Zebra Technologies Corp. and/or its affiliates.