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Instruções de envio

To ensure your repair experience is as smooth and speedy as possible, please review instructions below to assist you with preparing, packaging, and shipping your devices to the appropriate Zebra Repair Center, and to help you better understand the end-to-end repair process.

Important note!

Shipping information relevant to your region can be found in your Region-Specific Information.

Special attention is needed for all customers shipping devices in Brazil as a mandatory fiscal document must be provided for all repairs. Please check mandatory Fiscal Document Requirements.

All devices must be de-registered from Google's Android™ Zero Touch Service. Failure to deregister your device will affect the repair turnaround time.

All repair RMAs are valid for 30 days. Please include only the quantities, models, and serial numbers listed on your Shipping Manifest document.

Please print a copy of the Shipping manifest and include it with the devices to be repaired.

Preparing the Devices for Repair

  • Remove Accessories
    Please remove SIM cards, SD memory cards, batteries, cables, power cords, cradles, tool kits, remote controllers, and other accessories, and do not include these items in your repair shipment.

  • Save Data & Application Files
    As a part of the standard repair process, your device will be restored to current factory default settings. You or your company's IT team may need to perform additional tasks to fully restore your device. These actions may include installation of customer-owned or licensed third-party applications, additional customer-applied operating system updates, and restoration of any site-specific settings (such as logon IDs, network settings, printer calibrations, and media settings).

  • Deregister from AndroidTM Zero Touch Service
    If a Product is registered with Google's Android™ Zero Touch Service, it is the Customer and/or End User Customer's responsibility to deregister such Product from the Google Android Zero Touch Service Portal prior to returning the Product to Zebra. Zebra will not be responsible for any delay in Turnaround Time of the repair of such Product, and may return devices unrepaired, if either the Customer or the End-User Customer fails to deregister the Product prior to returning the Product to Zebra for repair. When re-registering devices after repair, customers may need to update the IMEI number and MAC address (listed in the latest Android system settings or on the manufacturer's label) to reflect major part changes.

Packaging your devices for Repair

  • Provide Print Samples (Printer Only)
    If you are returning a Zebra printer for repair because you are experiencing print quality issues, please provide a sample(s) to assist our technicians during repair.

  • Box Units Securely
    Please use appropriate and sufficient packaging materials to ensure your device(s) do not sustain additional damage during transportation. See Zebra Repair Center Packaging Guidance on Zebra.com for more information and requirements. Zebra cannot guarantee the return of your device in the same packaging as you shipped it to our depot.

  • Mandatory Fiscal Documents (Brazil)
    A Nota Fiscal document must be included with all shipments of devices sent for repair in Brazil. (See additional details in Fiscal Document Requirements) Devices received at the Repair Center without a properly completed Nota Fiscal declaration will be returned unrepaired to the client.

Shipping your devices

  • Use the Shipping Address Provided
    Use the repair depot address provided to complete your carrier's shipping label. If you use preprinted labels, ensure the destination information matches the label Zebra provided with your RMA confirmation email.

  • Collection Service (EMEA & Brazil)
    Collection for repairs in Brazil and printer repairs in EMEA is arranged by Zebra's authorized courier. EMEA Customers Only: If the collection address differs from the return address on your Repair Authorization (RMA) - or if a Customs Invoice is required for shipments from your country, email zebra.ekas@dhl.com with your Repair Authorization Number (RMA #) and the full collection address and/or the Customs Invoice. For per incident (billable) printer repairs in EMEA, collection can be scheduled only after a purchase order or credit card payment is processed.