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The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.
Submit a Repair
Zebra Repair Guides
Register For An Account
- Introduction to the Portal
- Submit a Repair
- View Device Entitlement
- Dispute Device Entitlement
- View Repair Details
- Download Repair Documents
- View Contract Details
Additional Guides
Navigate to REPAIR ORDERS tab.
Click on NEW REPAIR ORDER button.
Shipping Details
Fill in CUSTOMER REFERENCE number for the whole order, if applicable.
Select SHIPPING CONTACT.
TIP: Set a default shipping contact in the User Settings tab.
Select RETURN SHIPPING ADDRESS.
TIP: Set a default shipping address in the User Settings tab.
Fill in RETURN SHIPMENT DETAILS.
Only if you want to have the units delivered back by your preferred carrier.
Click on NEXT to continue to the next screen.
Product Details
Enter the device information into the ADD PRODUCT field.
Note: Maximum 200 characters in PROBLEM DESCRIPTION field.
TIP: If you are adding more than 10 units, try the Bulk Load function.
Review the system-determined entitlement and information.
To add more devices, click the ADD ANOTHER PRODUCT button.
Click on NEXT to continue to the next screen.
Make changes to the order details before submission.
Agree to Zebra’s Terms and Conditions of Sale.
Click on PAYMENT to continue to the Payment Screen.
In case there are no billable units in your cart, you will see CONFIRM button. Click on it to submit the cart.
Payment Options
Option 1: PURCHASE ORDER
Provide valid PURCHASE ORDER NUMBER.
Tip: To review the quotation document, click on VIEW DETAILS.
Select BILLING ADDRESS.
TIP: Set a default billing address in User Settings tab.
Attach DOCUMENTS if applicable.
Validate that you have issued a valid Purchase Order Number.
Submit the cart by clicking on CONFIRM.
After successful submission, you will get the RMA Number.
Option 1: CREDIT CARD
Fill in CREDIT CARD information.
Tip: To review the quotation document, click on VIEW DETAILS.
Select BILLING ADDRESS.
TIP: Set a default billing address in User Settings tab.
Submit the cart by clicking on CONFIRM.
After successful submission, you will get the RMA Number.
