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COMING SOON: Product-Focused Search and Guided Navigation for improved access to product support. Thank you for your feedback and stay tuned!

View Repair Details

Navigate to the panel.

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Search by STATUS.

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Use CUSTOM SEARCH.

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Click on SUBMIT.

TIP: If you do not use any of the search filters and click SUBMIT, the search result will display all the orders submitted within the past 30 days.

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Review the search results.

TIP: You can export the search results to a .csv file or manage the columns displayed.

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Click on the Order Number to access the order details.

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Review the Account and Shipping information.

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Download repair-related documents such as the SHIPPING MANIFEST or INVOICE for closed billable repairs.

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Review the Payment details for billable orders only.

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Review the LINE ITEMS.

TIP 1: Track the status of the units.

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TIP 2: Check ETA for a Part Shortage Hold 

ETA will be available in the line view for each individual device under PARTS DUE DATE

Review the CONFIGURATIONS and ACCESSORIES (if applicable).

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Share the Order Details.

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