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Transform How Your Frontline Collaborates
- Retail
- Healthcare
- Manufacturing
Put Answers in the Hands of Your Workers
- Push-to-Talk
- Voice and Video Calling
- Chat
- Forums
- To-Dos
- PBX Calling
Drive a Real-Time Response Across Your Frontline
With Push-to-Talk, transform your mobile devices into feature-rich walkie-talkies, making it easy to reach the right employee at the right time.
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Quickly Shift Between Calls
Cancel an ongoing PTT call or place a call on hold with the push of a button, ensuring a quick shift and agility when you need it most.
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Enhance Your Collaboration
Utilise location tracking and presence to understand who is available and how you can collaborate with them.
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Improve Worker Safety
Ensure the safety of your frontline workforce with emergency calling that bypasses existing calls.
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Leverage Powerful Accessories
Select between your device speaker, phone earpiece, or Bluetooth device, working with the devices and accessories that work for your employees.
Seamless Collaboration Across Your Organisation
With Voice and Video Calling, streamline information sharing and enable effective communication for your frontline workforce.
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Easy to Use
Shorten time-to-value with a streamlined, intuitive interface, making it easier for frontline workers to adopt and utilise.
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Rich Feature Set
Streamline communication with the ability to merge calls, transfer calls, swap between calls and other Workcloud Sync modules, and more.
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Dynamic Call Assignment
Dynamically assign calls based on role for a quick response to any challenge on the frontline.
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Highly Configurable
Ensure the look and feel of the client aligns to your requirements through personalising the user interface and customising the user experience.
Connect Your Workforce with Multimedia Messaging
Create a more agile workforce with the ability to send 1:1 and 1:many messages with text, images, audio, and video in real time.
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A Modern Chat Experience
Improve employee adoption and communication with the ability to view chat history, forward chats, identify new chats, prin chats, filter chats, and more.
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Prioritise Urgent Chats
Designate chats as urgent to drive alerts on a regular basis until urgent messages are addressed.
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Improve Task Coordination
From the to-do list screen click on to-dos and send via chat to selected users and groups, ensuring that relevant tasks are addressed quickly and effectively.
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Create Chat Groups
Collaborate in small teams by creating named chat groups that can be edited and adjusted on the fly.
Inform Your Frontline About Priority Communication
With Forums, ensure your frontline has access to the latest information with the ability to view and post broad communication.
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Create an Interactive Space
Employees can react and comment on forum posts based on permissions, improving collaboration and employee morale.
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Designate Forum Type
Subscribe specific users for private forums or create public forums visible to everyone on the All Forums page.
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Easily Locate Relevant Forums
Find forums at the push of a button by filtering based on name and keyword.
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Assess Forum Performance
View statistics such as total users opened, read, viewed, and reacted in order to analyse how well forums are performing.
Streamline Activities Across Your Business
Ensure that your frontline employees know what needs to be accomplished at any time, improving productivity and driving a better customer experience.
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Monitor Important Activities
Designate to-dos as followed or watched in order to ensure visibility into the most important activities.
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Leverage To-Do Templates
Simplify creating routine to-dos with out-of-the-box templates for to-dos and checklists.
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Create Checklists
Streamline everyday activities such as store openings and closings with groups of to-dos that can be checked off when complete.
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Utilise a Robust Interface
Easily communicate about to-dos by leaving comments and attaching images, videos, files, and more.
Easily Connect with External Vendors and Customers
With PBX Calling, close communication gaps by empowering frontline workers to take external calls from anywhere, at any time.
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Wide-Ranging PBX Support
Supports Asterisk, Cisco WebEx Phone, Cisco CUCM, Cisco CME, Zoom Phone, and Avaya Aura.
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Broad Feature Set
Connect your workforce with outside vendors and customers with call park/retrieve, transfer, hold, forwarding, multiple call appearance, and more.
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Painless Enablement
Leverage simple management tools to easily manage and set up extensions, keep up to date with license usage.
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Leverage Powerful Accessories
Select between your device speaker, phone earpiece, or Bluetooth device, working with the devices and accessories that work for your employees.
More Ways to Enhance the Front Line
Add these proven complementary solutions to connect your front line so they can communicate, collaborate and work their best.
