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Zebra OneCare™ Comprehensive Coverage goes beyond normal wear-and-tear to cover internal and external components damaged through accidental breakage. In addition, OneCare™ extends to selected accessories that are shipped together with Zebra mobile computing devices. Refer to Zebra’s Accessories Applicability Matrix for a list of accessories that are eligible for replacement as part of a repair for Mobile Computers under a Zebra OneCare Comprehensive contract.

Prior to submission please note the following

  • Customers may request replacements only for lost or damaged accessories that ship together with the Product in its original Zebra packaging.
  • Accessories will only be replaced if specifically requested as part of a request for repair of faulty equipment.
  • Replacement accessories cannot be requested separately or as a stand-alone request, but only together with a request for device repair
  • At the time an eligible product is submitted for repair authorization, customers must provide a description of the required accessories according to the instructions and Accessories Request Format provided below.
  • You may – but are not required to – return damaged accessories when sending in a unit for repair.

Step by step guide: Accessory Replacement Request

Step 1: Log into the Repair Order Portal. 

Step 2: Create a Repair Request to submit your request for repair of your faulty Zebra device.

Step 3: On the Add Products tab, complete the Problem Description field 

  • Describe the problem to be repaired for your device.
  • Indicate any accessories requiring replacement using the Accessories Replacement Request Format below:

Accessories Replacement Request Format

  • For a battery door:
    Enter CP: followed by a space and an indication of the battery size/capacity (standard or extended) indicated on the battery in mAh
    - Example 1: CP: BATTERY DOOR STANDARD
    - Example 2: CP: BATTERY DOOR EXTENDED
  • For all other accessories:
    Enter CP: followed by a space and then the name of the accessory
    - Example 1: CP: STRAP
    - Example 2: CP: TETHER
    - Example 3 (Multiple Accessories): CP: STRAP, TETHER, BATTERY DOOR STANDARD