Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s grocery technology solutions, featuring hardware and software for improving retail shelf management, ordering and replenishment.
Enhance e-commerce operations with Zebra’s real-time inventory and automated workflows. Ensure accurate fulfillment, efficient returns, and seamless service.
Zebra’s technology solutions for department stores and specialty stores, feature hardware and software for retail management and workforce management.
Zebra’s omnichannel fulfillment technology solutions, feature hardware and software for timely order processing across channels and unified customer experience.
Zebra’s retail inventory management solutions, feature hardware, software and supplies for optimizing inventory management and demand forecasting.
Enhance transactions with Zebra’s POS technology solutions, featuring hardware, software and supplies for optimizing the checkout experience.
Zebra’s customer experience technology solutions, feature hardware and software for delivering personalized retail experiences and self-service capabilities.
Safeguard profits with Zebra’s retail loss prevention technology solutions, featuring hardware and software for enhancing security and product movement visibility.
Zebra’s associate engagement technology solutions, feature hardware and software for shift scheduling, task management, and team communications.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimize workflows.
Zebra’s hospital technology solutions, feature hardware and software for automating health system processes, reducing errors, and ensuring compliance.
Zebra’s patient registration technology solutions, featuring hardware, software, wristbands, and supplies improve patient identification for safer registration.
Optimize critical assets with Zebra’s healthcare asset tracking technology solutions, featuring hardware and software for ensuring equipment readiness.
Improve decision-making with Zebra’s Health Information Technology solutions, featuring hardware and software for enabling secure communication and data access.
Reduce lab errors with Zebra’s sample identification technology solutions, featuring hardware, software, labels, and supplies for accurate sample and specimen labeling.
Improve pharmacy workflows with Zebra’s pharmacy automation technology solutions, featuring hardware, software, labels, and supplies to reduce medication errors.
Zebra’s point-of-care solutions, feature hardware, software, and supplies for mobile access to critical information, patient ID, specimen collection and labeling.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Streamline operations with Zebra’s automotive manufacturing technology solutions, featuring hardware and software for reducing downtime and improving processes.
Optimize processes, assembly and supply chain efficiency with Zebra’s electronics manufacturing technology solutions, featuring hardware and software.
Boost production with Zebra’s food and beverage manufacturing technology solutions, featuring hardware and software for compliance and quality monitoring.
Achieve excellence with proactive quality management. Use Zebra’s solutions for precise root cause analysis and quality assurance.
Achieve seamless production with Zebra’s manufacturing WIP solutions, featuring hardware and software for tracking products and spotting bottlenecks early.
Ensure efficiency with Zebra’s material handling technology solutions, featuring hardware and software for automating systems to prevent delays.
Optimize operations and gain inventory and shipment data with Zebra’s supply chain visibility technology solutions, featuring hardware and software.
Boost performance with smart digital solutions. Equip your team with Zebra’s AI-powered tools for real-time guidance and efficient workflows.
Drive efficiency with Zebra’s unified communications solutions, featuring hardware and software for connecting teams for seamless operations.
Achieve excellence with Zebra’s proactive quality management solutions, featuring hardware and software for supporting root cause analysis and assurance.
Gain transparency with Zebra’s manufacturing traceability solutions, featuring hardware and software for tracking products for compliance and quality control.
Prevent downtime with Zebra’s manufacturing asset tracking solutions, featuring hardware and software for efficiently locating equipment and materials.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Protect products with Zebra’s cold chain logistics technology solutions, featuring hardware and software for accurate tracking, monitoring and data logging.
Enhance operations with Zebra’s post and courier technology solutions, featuring hardware and software for package tracking, proof of delivery, and more.
Zebra’s warehousing and distribution technology solutions, feature hardware and software for inventory tracking, order fulfillment, and warehouse automation.
Ensure accuracy with Zebra’s proof of delivery technology solutions, featuring hardware and software for capturing delivery data efficiently.
Improve efficiency with Zebra’s cross docking technology solutions, featuring hardware and software for real-time tracking and automating scanning and labeling.
Zebra’s order processing technology solutions, feature hardware and software for shipping optimization, order tracking, data analysis and better inventory control.
Zebra’s warehouse inventory management solutions, feature hardware and software for inventory tracking, space utilization, and data-driven insights.
Zebra’s inbound logistics technology solutions, feature hardware and software for inventory management, order fulfillment, and better visibility of shipments.
Zebra’s reverse logistics technology solutions, featuring hardware and software for better visibility and streamlining receiving, sorting, and managing returns.
Enhance deliveries with Zebra’s outbound logistics technology solutions, featuring hardware and software for ensuring timely, precise shipments.
Zebra’s warehouse asset management technology solutions, featuring hardware and software for improved visibility and control of asset movements.
Learn how Zebra's public sector technology solutions empower state and local governments to improve efficiency with asset tracking and data capture devices.
Zebra’s printing, scanning and tracking technologies for public sector healthcare help ensure delivery of the best possible care for optimal health outcomes.
Zebra’s law enforcement and first responder technologies – scanners, tablets and mobile computers – give you real-time, accurate situational awareness.
Zebra’s asset tracking and data capture technologies empower federal civilian agencies to operate more efficiently and effectively.
Zebra’s printing, scanning and mobile computer technology gives state and local government agencies the tools to provide services quickly and efficiently, making the best use of resources.
Zebra’s military and Department of Defense (DoD) barcode printing and asset tracking technologies increase visibility into assets, personnel and equipment, for faster, more efficient and secure operations.
Create a safe and secure environment on campus with Zebra’s ID printing and tracking solutions.
With Zebra's law enforcement technology solutions, you can answer the call of duty with greater confidence. Spend more time protecting the public and less time doing paperwork.
Track your teams, equipment and vitals, so you're better prepared, better protected and better informed at the fire station and at the scene.
Let Zebra show you how our transformative emergency response technology can be your best ally in serving the public.
Zebra’s asset management devices for local and federal government enable agencies to track and manage total asset inventories.
Zebra’s identity management technologies for government include secure ID card printing, mobile fingerprint collection, document scanning, CAC card verification, personnel validation and more.
Zebra’s inspection and code enforcement technology provides fast accurate options for ensuring compliance.
Zebra’s disaster and emergency management mobile technologies allow for real-time communication for onsite assessment, asset tracking and identification, and inventory control.
Zebra’s mobile logistics solutions for military supply chains keep operations moving smoothly around the clock.
Manage the inventory of your military commissary and exchange service with Zebra’s practical and rugged inventory management printers and scanners.
Zebra’s MRO solutions enable personnel to access work orders and maintenance histories, track parts and inventories, and complete necessary documents.
Deliver the right human services, when and where they’re needed, quickly, efficiently and accurately.
Zebra’s electronic citation (E-citation) solutions provide enforcement officers with fast, accurate options for electronic ticketing.
Zebra’s ID card printers and scanners allow for high volume license printing and processing of drivers, marriage, insurance and wildlife licenses.
Zebra’s Communications & Collaboration solutions enable a safer, more informed field workforce, for both routine operations and emergency response.
Zebra’s situational awareness solutions for public safety include an array of purpose-built mobile computers, rugged tablets, visibility and support services enable a fully customized solution for your agency’s needs.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
With Zebra's Hospitality Communication Solutions, you can enable real-time communications for your hospitality staff with mobile computers and smartphone devices.
Zebra's card printing solutions allows for fast, on-demand printing of room access keys, VIP badges, loyalty, membership and gift cards
Keep track and stay prepared by monitoring and tracking inventory and asset locations with Zebra's restaurant and hotel inventory management solutions.
Zebra provides food label solutions for restaurants, hotels and more. Our labels meet local regulations for direct and indirect food contact.
Zebra's restaurant mobile POS and ordering devices can increase your restaurant sales, enhance server productivity, and increase guest satisfaction.
Zebra's food safety hardware and software keep your guests safe and enable you to automate food safety procedures, reducing the odds of spreading food-borne illness.
Zebra's QSR software can enable you to increase inventory counts, scan guest loyalty apps, decrease wait times and increase customer satisfaction.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Enable field workers to perform pre-sales, sales, route accounting activities and more effectively interact with customers.
Instant access to technical specs and inventory helps improve customer satisfaction.
Mobile computers and printers ensure accurate chain of custody handoff during pick-up and delivery.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's mobile computing portfolio is designed to help utility companies improvement the management and lifecycle of their assets.
Zebra's mobile devices enable your entire staff, from call center representatives to field technicians, to deliver enhanced customer service through the use of mobile technology.
Zebra's rugged mobile technology solutions provide the field dispatch and routing tools needed to accelerate in-field operations. Learn More.
From first call through incident investigation, Zebra ruggedized mobile solutions enable emergency response personnel to serve public safety and utilities industries more effectively with industry-leading mobility strategies.
Zebra's rugged mobile devices provide your field teams and contractors with complete situational awareness to meet customer service needs.
Zebra's mobile computing solutions provide utilities companies with the tools needed for advanced GIS asset mapping of in-field infrastructure.
Zebra's mobile computing portfolio features tools to help you upgrade processes such as digitizing record inspections to speed up efficiencies. Learn More.
Zebra's mobile computing solutions specialize in the real-time, data-powered mobile workflows to help utility companies with inventory management. Learn more.
Zebra's rugged HazLoc mobile devices help optimize your critical operations with safety as a top priority. Learn More.
Zebras field-certified rugged mobile devices connect oil and gas field workers to real-time critical data. Learn More.
Zebra's mobile technology solutions enable your operators to get real-time remote asset monitoring across your operations. Learn More.
Zebra's rugged mobile computing solutions enable your staff to plan, schedule and complete maintenance and repairs in any environment. Learn More.
Drive successful telecom management with mobile devices designed to meet the demands of public safety and customer service.
Zebra's data-powered mobile technology solutions help you to generate efficiencies across your field service operation in the water industry. Learn More.
Zebra's mobile work order management technology allows you to leverage your existing systems to your operations perform at their very best. Learn More.
Zebra's range of Banking technology solutions enables banks to minimize costs and to increase revenue throughout their branch network. Learn more.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organization to better manage and optimize your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customize your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Enhance frontline operations with Zebra’s AI software solutions, which optimize workflows, streamline processes, and simplify tasks for improved business outcomes.
Keep labor costs low, your talent happy and your organization compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritized task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Boost warehouse and manufacturing operations with Symmetry, an AMR software for fleet management of Autonomous Mobile Robots and streamlined automation workflows.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximize productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
The Zebra Knowledge Center provides learning expertise that can be tailored to meet the specific needs of your environment.
Zebra has a wide variety of courses to train you and your staff, ranging from scheduled sessions to remote offerings as well as custom tailored to your specific needs.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
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COMING SOON: Product-Focused Search and Guided Navigation for improved access to product support. Thank you for your feedback and stay tuned!
Support for Machine Vision (formerly Matrox Imaging) Products
Welcome, Zebra Machine Vision (formerly Matrox Imaging) product customers!
The following provides guidance on changes made and how to navigate to information that was moved from the former Matrox Imaging Support website to Zebra.com.
Technical support is available for registered users of Zebra machine vision (formerly Matrox Imaging) products.
Please register your software before requesting technical support.
Note: MIL-Lite X users can access one year of free technical support, with further paid options available.
For registered users, the following options are available to request technical support.
Option 1:
Submit a Technical Support Request Online
Access the Contact Us Form to submit a request for technical support. You will be prompted to answer a series of questions to help us troubleshoot your issue.
Upon submission of the form, you will receive an email confirmation, and your request will be assigned a case number for tracking. A Zebra Support representative will follow up with you by phone or email to help you with your inquiry.
Option 2:
Contact Technical Support by Phone at 514 - 822 - 6061
Zebra Support representatives are available to assist you Monday through Friday from 9 am – 5 pm EST
Option 3:
Alternatively, you may contact a Zebra Industrial Automation Partner for support.
Locate a Zebra Partner.
Effective Monday, October 16, 2023, you will have a new way to request repairs for malfunctioning Zebra machine vision (formerly Matrox Imaging) product(s) and new in-region locations where you will send your malfunctioning product(s).
Note, please continue to follow current process for repairs until the close of business, Friday, October 13. Any repairs requested through Matrox Imaging will be completed by Matrox Imaging and sent back to you.
Options for Repair
Zebra offers repair service for both in-warranty and out of warranty products.
- In-Warranty Repair: Zebra will validate that your malfunctioning product is in-warranty and will provide you with a repair authorization number for you to use when returning your malfunctioning product for repair.
- Out of Warranty Repair: Zebra will validate that your malfunctioning product is out of warranty and will quote you the cost to repair your product. If you choose to proceed with the repair you will need to provide a method of payment (payment options vary by region and customer type), to pay for the repair. Once you have provided your payment method, we will provide you with a repair authorization number for you to use when returning your malfunctioning product for repair.
- Payment Methods for Out of Warranty Repair: Customers in Europe, Middle East, and Africa (EMEA) and North America (NA) have the option to pay by credit card or by purchase order, if the customer has a financial relationship with Zebra. Customers located in Asia Pacific (APAC) and Latin America (LA) can only pay by purchase order. In this scenario, customers must have a financial relationship with Zebra.
How to Request to Repair
- Requests for repair should be submitted using Zebra’s Repair Order Portal (ROP), our online repair request system.
- Alternatively, you can contact Zebra’s Repair Help Desk team using the contact number most convenient for you based on your location for assistance to create a repair request.
- Once you have submitted a repair request, you will receive a separate automated email with your repair authorization number from our system mailbox, with attached shipping instructions.
- Repair requests for malfunctioning dongles can not be submitted using the Zebra Repair Order Portal. You must first contact the FrontLine Support Team, who will troubleshoot the issue with the dongle and provide direction to resolve the issue.
- Note, the Repair Order Portal cannot be used to submit a request for a return for credit or notify Zebra of a dead on arrival product.
Learn How to Use the Repair Order Portal
Zebra offers multiple resources to help you get the most from this powerful tool.
- Visit our portal’s Repair Guides on Zebra.com for video demonstrations and how-to guides to help you utilize the tool.
- In addition, you can read more about the portal’s features and benefits here.
Accessing the Repair Order Portal on October 16, 2023
- If you have requested a repair from Matrox Imaging from January 2021 through June 2023, you have been granted access to Zebra’s Repair Order Portal. On October 16, you will receive a notification from Zebra confirming your access to the Repair Order Portal with instructions for how to log-in.
- If you have never submitted a request for a repair or submitted a request prior to January 2021, you must request access.
1. If you are a member of PartnerConnect, please contact your Partner Administrator, who will grant you access so that you can use the Repair Order Portal. If you do not know who your Partner Administrator is, please contact the Partner Interaction Center (PIC) in your region for this information: Asia Pacific Region PIC; Europe, Middle East, and Africa PIC; Latin America PIC; and North America PIC.
2. If you are a Partner Administrator, visit the Partner Administration Tool to request access to Zebra applications and manage user access for those in your organization.
3. If you are a direct end customer, please click here and follow the steps to register for the Repair Order Portal.
Sending Your Malfunctioning Product to Zebra Repair
- You must submit a repair authorization request prior to sending your malfunctioning product to Zebra for repair.
- Once you have submitted your repair request, follow the shipping instructions provided in the automated email from our Zebra system mailbox.
- You will send your malfunctioning product(s) to an in-region Zebra facility, where the repair will be processed and sent onto Matrox Imaging for repair.
- The location where you will send your malfunctioning product(s) is outlined on the repair acknowledgment/shipping manifest document, which is sent by email after your repair request has been processed.
- Upon repair completion, your repaired product will be returned to you from the in-region Zebra facility.
Register Software
Visit the Register Software page, now on Zebra.com, to register your Aurora Design Assistant (formerly Matrox Design Assistant) and Aurora Imaging Library (formerly Matrox Imaging Library (MIL)) software to enroll in its respective maintenance program.
Aurora Imaging Lite X Download (formerly MIL-LITE X Download)
Visit the Aurora Imaging Library Support page and expand the “Download” tab and select the desired download, either a free trial or the Library Lite. If the Library Lite is selected, a form will display. Upon submission of the form, you will receive an email notification that will include a link to download the Library Lite software (Aurora Imaging Library Lite for Windows or Aurora Imaging Library Lite for Linux).
Access Released Software and Updates
Downloads previously available from the Matrox Imaging support website are now accessible from the Industrial Machine Vision And Fixed Scanners Support and Downloads page on Zebra.com. On this page, locate the hyperlink to the software page containing the required downloads.
Enrolling in a Support and Maintenance Program
The purchase of Aurora Design Assistant (formerly Matrox Design Assistant) and Aurora Imaging Library (formerly Matrox Imaging Library (MIL)) gives registered users automatic enrollment in their software's respective maintenance program for one year. Register your software online.
*A customer's first year on the maintenance program begins from the software's original date of purchase.
Renewing Software Support
After the free year of software support expires, you can choose to extend the software support services. Beginning Monday, October 16, we are making changes to how you renew your software support.
The following information outlines the upcoming changes.
- The DA MAINTENANCE and MIL MAINTENANCE (1-year software support renewal) SKUs that are used today to renew your software support will be replaced with Zebra OneCare (Z1C) Technical & Software Support (TSS) SKUs.
- The Technical & Software Support (TSS) SKUs provide the same scope of software support as the former DA MAINTENANCE and MIL MAINTENANCE SKUs: Access to the Update Service, Access to Applications Development Support, and Access to Vision Academy.
- When you order TSS, a maintenance agreement, referred to as a service contract, is entered into Zebra systems. This service contract allows us to track your entitlement for these software support services, ensuring uninterrupted access to the services you have purchased.
- For detailed information about how to renew software support, please refer to the “Renewing Software Support” section in the Guide to Doing Business with Zebra for Matrox Imaging Products for Industrial Automation Partners or for Direct End Customers.
Vision Academy (Training)
Visit the Vision Academy page on Zebra.com to access hundreds of videos on Aurora Design Assistant and Aurora Imaging Library, formerly Matrox Design Assistant and Matrox Imaging Library.
Manuals and Documentation
Zebra machine vision (formerly Matrox Imaging) product manuals and documentation are published on the Industrial Machine Vision And Fixed Scanners Support and Downloads page on Zebra.com.
Legacy Products Documentation
Matrox Imaging legacy software products and support material are available for download from the Legacy Products page on the Matrox Imaging support website.
Professional Services
For more information about machine vision (formerly Matrox Imaging) Professional Services, visit the Zebra Professional Services page or contact your Zebra sales representative.
GitHub Repositories
Click here to access the Matrox Imaging GitHub page.
Warranty Information
Effective October 16, 2023, Zebra’s product warranty is replacing the legacy Matrox Imaging warranty.
Note: The legacy Matrox Imaging warranty is applicable for Matrox Imaging products that are purchased from Matrox up until October 13, 2023.
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