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RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
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Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
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Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
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In addition to the normal upgrade processes, Zebra has detailed an enhanced upgrade procedure for customers who are upgrading to Android 10 (Q) to mitigate a potential factory reset.
Please be advised of the following guidance regarding upgrading from specific builds of Android 8 (Oreo) / Android 9 (Pie) to Android 10 (Q).
Failure to follow this guidance will result in a device being reset to its factory state upon completion of the upgrade, losing all installed applications and data.
Issue Scope
When upgrading from Android 8 (Oreo) / Android 9 (Pie) to Android 10 (Q), if the version of Android Security Bulletin (ASB) is OLDER than the version present in the currently installed build, a factory reset will occur.
Solution: UPL Method
To avoid a factory reset, both the base BSP build and LG patch can be installed simultaneously using the UPL method. The device will not factory reset if the ASB of the final LG patch is the same or newer than the currently installed build.
To determine a release’s ASB date, reference the “Security Updates” section on the first page of the release notes for the Zebra OS package.
The UPL method of installing multiple OS updates is detailed in Section 11 (‘UPL Mechanism’) of the Android 10 Update Instructions document.
Reference the table below which details possible scenarios when upgrading:
Scenario | Current Build Android 8/9 BSP / LG (ASB Date – MM/DD/YYYY) | New Build Installation Sequence Android 10 BSP / LG (ASB Date – MM/DD/YYYY) | Upgrade without factory reset? |
ASB of current build is OLDER than ASB of upgrade build | BSP 01.30.04 LG 12 (08/05/2020) | BSP 10.16.10 LG 00 (09/05/2020 – NEWER) | YES (UPL OPTIONAL) |
ASB of current build is the SAME as upgrade build | BSP 01.30.04 LG 19 (02/01/2021) | BSP 10.16.10 LG 00 BSP 10.16.10 LG 44 | YES (UPL REQUIRED) |
ASB of current build is NEWER than ASB of upgrade build | BSP 01.30.04 LG 31 (05/01/2021) | BSP 10.16.10 LG 00 BSP 10.16.10 LG 26 | NO To avoid a factory reset, the upgrade LG patch ASB date must be the same or later than the current build. |
Operating System Affected: Oreo, Nougat
BSP Affected: All
Devices Affected:
If you need assistance with this issue, please contact support:
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