Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s grocery technology solutions, featuring hardware and software for improving retail shelf management, ordering and replenishment.
Enhance e-commerce operations with Zebra’s real-time inventory and automated workflows. Ensure accurate fulfillment, efficient returns, and seamless service.
Zebra’s technology solutions for department stores and specialty stores, feature hardware and software for retail management and workforce management.
Zebra’s omnichannel fulfillment technology solutions, feature hardware and software for timely order processing across channels and unified customer experience.
Zebra’s retail inventory management solutions, feature hardware, software and supplies for optimizing inventory management and demand forecasting.
Enhance transactions with Zebra’s POS technology solutions, featuring hardware, software and supplies for optimizing the checkout experience.
Zebra’s customer experience technology solutions, feature hardware and software for delivering personalized retail experiences and self-service capabilities.
Safeguard profits with Zebra’s retail loss prevention technology solutions, featuring hardware and software for enhancing security and product movement visibility.
Zebra’s associate engagement technology solutions, feature hardware and software for shift scheduling, task management, and team communications.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimize workflows.
Zebra’s hospital technology solutions, feature hardware and software for automating health system processes, reducing errors, and ensuring compliance.
Zebra’s patient registration technology solutions, featuring hardware, software, wristbands, and supplies improve patient identification for safer registration.
Optimize critical assets with Zebra’s healthcare asset tracking technology solutions, featuring hardware and software for ensuring equipment readiness.
Improve decision-making with Zebra’s Health Information Technology solutions, featuring hardware and software for enabling secure communication and data access.
Reduce lab errors with Zebra’s sample identification technology solutions, featuring hardware, software, labels, and supplies for accurate sample and specimen labeling.
Improve pharmacy workflows with Zebra’s pharmacy automation technology solutions, featuring hardware, software, labels, and supplies to reduce medication errors.
Zebra’s point-of-care solutions, feature hardware, software, and supplies for mobile access to critical information, patient ID, specimen collection and labeling.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Streamline operations with Zebra’s automotive manufacturing technology solutions, featuring hardware and software for reducing downtime and improving processes.
Optimize processes, assembly and supply chain efficiency with Zebra’s electronics manufacturing technology solutions, featuring hardware and software.
Boost production with Zebra’s food and beverage manufacturing technology solutions, featuring hardware and software for compliance and quality monitoring.
Achieve excellence with proactive quality management. Use Zebra’s solutions for precise root cause analysis and quality assurance.
Achieve seamless production with Zebra’s manufacturing WIP solutions, featuring hardware and software for tracking products and spotting bottlenecks early.
Ensure efficiency with Zebra’s material handling technology solutions, featuring hardware and software for automating systems to prevent delays.
Optimize operations and gain inventory and shipment data with Zebra’s supply chain visibility technology solutions, featuring hardware and software.
Boost performance with smart digital solutions. Equip your team with Zebra’s AI-powered tools for real-time guidance and efficient workflows.
Drive efficiency with Zebra’s unified communications solutions, featuring hardware and software for connecting teams for seamless operations.
Achieve excellence with Zebra’s proactive quality management solutions, featuring hardware and software for supporting root cause analysis and assurance.
Gain transparency with Zebra’s manufacturing traceability solutions, featuring hardware and software for tracking products for compliance and quality control.
Prevent downtime with Zebra’s manufacturing asset tracking solutions, featuring hardware and software for efficiently locating equipment and materials.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Protect products with Zebra’s cold chain logistics technology solutions, featuring hardware and software for accurate tracking, monitoring and data logging.
Enhance operations with Zebra’s post and courier technology solutions, featuring hardware and software for package tracking, proof of delivery, and more.
Zebra’s warehousing and distribution technology solutions, feature hardware and software for inventory tracking, order fulfillment, and warehouse automation.
Ensure accuracy with Zebra’s proof of delivery technology solutions, featuring hardware and software for capturing delivery data efficiently.
Improve efficiency with Zebra’s cross docking technology solutions, featuring hardware and software for real-time tracking and automating scanning and labeling.
Zebra’s order processing technology solutions, feature hardware and software for shipping optimization, order tracking, data analysis and better inventory control.
Zebra’s warehouse inventory management solutions, feature hardware and software for inventory tracking, space utilization, and data-driven insights.
Zebra’s inbound logistics technology solutions, feature hardware and software for inventory management, order fulfillment, and better visibility of shipments.
Zebra’s reverse logistics technology solutions, featuring hardware and software for better visibility and streamlining receiving, sorting, and managing returns.
Enhance deliveries with Zebra’s outbound logistics technology solutions, featuring hardware and software for ensuring timely, precise shipments.
Zebra’s warehouse asset management technology solutions, featuring hardware and software for improved visibility and control of asset movements.
Learn how Zebra's public sector technology solutions empower state and local governments to improve efficiency with asset tracking and data capture devices.
Zebra’s printing, scanning and tracking technologies for public sector healthcare help ensure delivery of the best possible care for optimal health outcomes.
Zebra’s law enforcement and first responder technologies – scanners, tablets and mobile computers – give you real-time, accurate situational awareness.
Zebra’s asset tracking and data capture technologies empower federal civilian agencies to operate more efficiently and effectively.
Zebra’s printing, scanning and mobile computer technology gives state and local government agencies the tools to provide services quickly and efficiently, making the best use of resources.
Zebra’s military and Department of Defense (DoD) barcode printing and asset tracking technologies increase visibility into assets, personnel and equipment, for faster, more efficient and secure operations.
Create a safe and secure environment on campus with Zebra’s ID printing and tracking solutions.
With Zebra's law enforcement technology solutions, you can answer the call of duty with greater confidence. Spend more time protecting the public and less time doing paperwork.
Track your teams, equipment and vitals, so you're better prepared, better protected and better informed at the fire station and at the scene.
Let Zebra show you how our transformative emergency response technology can be your best ally in serving the public.
Zebra’s asset management devices for local and federal government enable agencies to track and manage total asset inventories.
Zebra’s identity management technologies for government include secure ID card printing, mobile fingerprint collection, document scanning, CAC card verification, personnel validation and more.
Zebra’s inspection and code enforcement technology provides fast accurate options for ensuring compliance.
Zebra’s disaster and emergency management mobile technologies allow for real-time communication for onsite assessment, asset tracking and identification, and inventory control.
Zebra’s mobile logistics solutions for military supply chains keep operations moving smoothly around the clock.
Manage the inventory of your military commissary and exchange service with Zebra’s practical and rugged inventory management printers and scanners.
Zebra’s MRO solutions enable personnel to access work orders and maintenance histories, track parts and inventories, and complete necessary documents.
Deliver the right human services, when and where they’re needed, quickly, efficiently and accurately.
Zebra’s electronic citation (E-citation) solutions provide enforcement officers with fast, accurate options for electronic ticketing.
Zebra’s ID card printers and scanners allow for high volume license printing and processing of drivers, marriage, insurance and wildlife licenses.
Zebra’s Communications & Collaboration solutions enable a safer, more informed field workforce, for both routine operations and emergency response.
Zebra’s situational awareness solutions for public safety include an array of purpose-built mobile computers, rugged tablets, visibility and support services enable a fully customized solution for your agency’s needs.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
With Zebra's Hospitality Communication Solutions, you can enable real-time communications for your hospitality staff with mobile computers and smartphone devices.
Zebra's card printing solutions allows for fast, on-demand printing of room access keys, VIP badges, loyalty, membership and gift cards
Keep track and stay prepared by monitoring and tracking inventory and asset locations with Zebra's restaurant and hotel inventory management solutions.
Zebra provides food label solutions for restaurants, hotels and more. Our labels meet local regulations for direct and indirect food contact.
Zebra's restaurant mobile POS and ordering devices can increase your restaurant sales, enhance server productivity, and increase guest satisfaction.
Zebra's food safety hardware and software keep your guests safe and enable you to automate food safety procedures, reducing the odds of spreading food-borne illness.
Zebra's QSR software can enable you to increase inventory counts, scan guest loyalty apps, decrease wait times and increase customer satisfaction.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Enable field workers to perform pre-sales, sales, route accounting activities and more effectively interact with customers.
Instant access to technical specs and inventory helps improve customer satisfaction.
Mobile computers and printers ensure accurate chain of custody handoff during pick-up and delivery.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's mobile computing portfolio is designed to help utility companies improvement the management and lifecycle of their assets.
Zebra's mobile devices enable your entire staff, from call center representatives to field technicians, to deliver enhanced customer service through the use of mobile technology.
Zebra's rugged mobile technology solutions provide the field dispatch and routing tools needed to accelerate in-field operations. Learn More.
From first call through incident investigation, Zebra ruggedized mobile solutions enable emergency response personnel to serve public safety and utilities industries more effectively with industry-leading mobility strategies.
Zebra's rugged mobile devices provide your field teams and contractors with complete situational awareness to meet customer service needs.
Zebra's mobile computing solutions provide utilities companies with the tools needed for advanced GIS asset mapping of in-field infrastructure.
Zebra's mobile computing portfolio features tools to help you upgrade processes such as digitizing record inspections to speed up efficiencies. Learn More.
Zebra's mobile computing solutions specialize in the real-time, data-powered mobile workflows to help utility companies with inventory management. Learn more.
Zebra's rugged HazLoc mobile devices help optimize your critical operations with safety as a top priority. Learn More.
Zebras field-certified rugged mobile devices connect oil and gas field workers to real-time critical data. Learn More.
Zebra's mobile technology solutions enable your operators to get real-time remote asset monitoring across your operations. Learn More.
Zebra's rugged mobile computing solutions enable your staff to plan, schedule and complete maintenance and repairs in any environment. Learn More.
Drive successful telecom management with mobile devices designed to meet the demands of public safety and customer service.
Zebra's data-powered mobile technology solutions help you to generate efficiencies across your field service operation in the water industry. Learn More.
Zebra's mobile work order management technology allows you to leverage your existing systems to your operations perform at their very best. Learn More.
Zebra's range of Banking technology solutions enables banks to minimize costs and to increase revenue throughout their branch network. Learn more.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organization to better manage and optimize your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customize your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Enhance frontline operations with Zebra’s AI software solutions, which optimize workflows, streamline processes, and simplify tasks for improved business outcomes.
Keep labor costs low, your talent happy and your organization compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritized task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Boost warehouse and manufacturing operations with Symmetry, an AMR software for fleet management of Autonomous Mobile Robots and streamlined automation workflows.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximize productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
The Zebra Knowledge Center provides learning expertise that can be tailored to meet the specific needs of your environment.
Zebra has a wide variety of courses to train you and your staff, ranging from scheduled sessions to remote offerings as well as custom tailored to your specific needs.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
I bet you are constantly considering your organisation's ‘value proposition.’ You may not put it in such terms every time you think about how to stay ahead of the curve. But the reality is that you need to offer something your end user wants – something of value – and that ‘something’ is probably a moving target. So, you lean into anything you feel can optimise your processes and help make your team more efficient and agile – which means you invest heavily in software.
That makes sense.
Software is what makes everything from mobile devices and barcode scanners to machine vision systems and autonomous mobile robots (AMRs) work. Without software, these technologies are just pieces of metal and plastic with potential. The software makes them do what they need to do so that your human workers can do their jobs effectively.
But here's the thing: just as devices require software to be effective, to be ‘smart,’ software needs people to help make its built-in intelligence impactful and, therefore, valuable. There are many ways people can help unlock software's full potential, but the one that I believe is undervalued is through expert consultancy.
What do I mean by that?
I suspect you leverage as many in-house resources as possible when building, configuring, and deploying software solutions because who better knows how the software needs to work than your own team? But knowing how something needs to work doesn't mean that your team has the know-how to get it to work that way. In fact, I've seen too many people fall for the ‘domain transfer trap’ (described in this blog post) in my time as a professional services consultant in the software space.
You could have your industry's most experienced IT team on the payroll. However, unless they've worked for the software developer at some point recently, they likely lack intimate knowledge of the software's baseline, plug-ins, features, configuration options, etc. That means that they won't necessarily know the software's full capabilities, much less how to leverage them.
So, suppose you want your software application to go live on time, on budget, and without a downgraded minimally viable product (MVP) criteria list. In that case, you need to tap into the knowledge and expertise of experienced consultants employed by the software provider. These consultants should be a mix of solution engineers you’re already working with on the project as well as Professional Services team members who know which levers you can pull to create the ideal user experience and arrive at desired outcomes.
This investment in what I call ‘expert implementation knowledge’ – or domain expertise – is necessary if you really want to improve your value proposition to employees (and future talent), partners, and customers. It's what will help you maximise the value of the technology you need to leverage to gain a competitive edge in a fast-paced, high-demand business landscape.
I'm sure you're wondering how specifically this ‘expert implementation knowledge’ will help and why you should be willing to pay for this ‘insider’ knowledge. So, let me give you six of my top reasons:
1. Well-Designed Solutions:
Your business has unique requirements, workflows, and challenges. That's why no two technology implementations are ever the same, especially from a software perspective. When you call in specialised experts to impart their implementation knowledge on a deployment, you'll pretty much be protecting your job. The experts from the software provider's consulting team will ask questions you may not even know to ask. They can also answer the questions your in-house teams are asking – and they'll answer based on real-world experience, not presumption or how something should theoretically be able to work.
They'll also give it to you straight when a decision introduces risk and make suggestions on how to improve technology acceptance as a true ‘solution.’ A well-designed and thought-through solution is fundamental to end-user adoption, as it is configured to work within users' real-world workflows and with the flexibility to support those exceptional situations in which front-line workers require some tech-supported problem-solving. Professionals with an in-depth understanding of the software platform can provide valuable insights and advice on different features, help you optimise workflows, and recommend ways to streamline processes based on its functional capabilities at the MVP phase – not months or years later. In addition, this level of detailed design leverages not only the most common product's functionality but also what I call the ‘hidden features’ to ensure the designed solution aligns perfectly with your goals and objectives.
2. Maximising Product Features' Utilisation:
Both hardware and software products often come with many features and capabilities that you and your team may need help to comprehend or utilise. Experts with targeted implementation knowledge can work with your team to help ensure all the relevant features are effectively utilised, enabling you to extract maximum value from your total solution investment (and keep your employees happy). These professionals possess deep insights into each product's functionalities, so they can guide you on how to leverage them to solve complex challenges, automate processes, and uncover hidden opportunities for other types of efficiencies.
For example, in one of the Workforce Management (WFM) implementations I was involved with recently here at Zebra, an experienced Functional Consultant was aware of a product feature to display custom values on the key performance indicator (KPI) banner, thus avoiding the need for custom report development by the customer (who was a retailer). Suggesting this product feature also enhanced the experience for end users – retail store managers – by displaying all the key metrics in one place.
3. Seamless Integration:
Tapping into a third-party expert's implementation knowledge also helps ensure seamless product integration of the software into your other systems and processes. Remember, your team may be IT experts or industry experts. However, the knowledge the software provider's consultants have is a cumulation of their technical know-how, industry-specific expertise and time working for the software provider on the specific software platform at hand.
So, while your team may have acquired key types of knowledge through years of experience and industry insights specific to your business, your in-house experts are ‘outsiders’ when it comes to a deep understanding of the product's capabilities. You really need that product insider knowledge to enjoy a smoother transition to this new system and eliminate potential disruptions that may arise during the implementation phase. (The last thing you need is costly setbacks and excessive downtime among end users, whether they’re front-line workers, merchandisers, auditors or planners.)
I have first-hand seen the value for the customers who have seamlessly integrated their other solutions with Reflexis Real-Time Task Manager and how positively the end users received the solution. However, they may not have realised that expanded value or even thought to integrate the task management solution with the other solutions to create a single mobile-first user experience without our team’s advice and support.
4. Accelerated Time-to-Value:
Paying for experts' implementation knowledge significantly reduces the learning curve you and your team will experience and enables you to harness the product's full potential quickly. Rather than spending valuable time and resources on trial-and-error approaches, you'll benefit from the expertise of professionals who can efficiently guide you through the implementation process and share industry best practices, allowing you to make informed design decisions.
Something else to remember: by accelerating the time-to-value for your software applications (or any technology implementation), you'll gain a competitive advantage through increased productivity and greater business intelligence flowing to front-line workers and back-office teams, informing their decisions and actions. You can achieve your desired outcomes much faster once you react more quickly to macroeconomic trends, daily customer demands and employee requests. After all, time is of the essence in today's fast-paced business environment, and who would not want faster implementations?
5. Continuous Improvement and Optimisation:
Incorporating domain experts' implementation knowledge offers more than just initial implementation assistance. Professionals from the software provider's team can provide ongoing consulting support, training, and optimisation services, ensuring that you continuously extract value from the product long-term and maximise your return on investment, as I explained in more detail in my last blog post.
As the business landscape changes rapidly, this ongoing consulting support is going to need to include configuration refinements, new requirement analysis and regular proactive deep dive sessions to address emerging requirements and issues and optimise the product's performance. By having ‘insider’ experts on call, you can move faster to make changes to the software's functionality. This will enable you to stay ahead of evolving business needs, adapt to industry changes, and fully capitalise on the product's capabilities (making employees more likely to deem the product/solution ‘helpful’).
6. Real-World Insights:
Expert functional consultants and implementation specialists have experience in delivering multiple complex projects, and likely, they have learned from both successes and challenges of these projects. I'm not saying your in-house team doesn't have this experience. It's just that the software provider's team will have even more first-hand practical experience because they've worked on multiple deployments of this specific product – not just yours. They can provide valuable insights into what works and doesn't in a specific context. These insights can be highly beneficial as they’ll help you avoid common mistakes and optimise implementation processes based on first-hand experience of true real-world scenarios.
Case in point: I remember submitting an options paper on the advantages of choosing flexible 'Main Bank Scheduling' vs very granular 'Priority Lane-based Scheduling' for one of the big retailers in the UK. Unfortunately, the customer decided to implement the 'Priority Lane-based Scheduling' and only later implemented flexible 'Main Bank Scheduling' due to the learning from the pilot. If the customer had chosen my recommendation, we could have avoided a common mistake and implemented a better solution based on first-hand implementation experience of true real-world scenarios.
The Takeaway
In a competitive business landscape, where every advantage counts, you must consider the value of an expert's implementation knowledge as an essential investment. By embracing the professional expertise of your technology provider's consulting team, you can:
These advantages enhance the overall value proposition, empowering you to achieve your goals and drive business growth. So, if you're going to lean into technology to help gain a competitive advantage, make sure you're not putting yourself at a disadvantage by trying to save some money upfront. It would be best if you unlocked the product's full potential, which means strategically investing in ‘expert implementation knowledge’ – a decision that I've personally seen pay dividends in the long run for organisations that heed this advice.
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Ashish Sawhney is currently the Director of Global Professional Services at Zebra, where he is responsible for leading the global team of Functional Consultants, Implementation Specialists, Project Managers, Program Managers and AAR Cognos Developers. He has more than 12 years of experience within the retail and software industries, and his team has successfully implemented software for many of the world's biggest retailers.
Previously, he served as a Technical Consultant at JDA, as well as a Functional Consultant and Head of Delivery at Reflexis Systems and Zebra Technologies, where he managed the technical solution design, functional solution design and overall implementation delivery. Ash holds a Master of Business Administration (MBA) in IT from Coventry University and Bachelor's in Computer Application (BCA) from Jammu University.
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