Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s grocery technology solutions, featuring hardware and software for improving retail shelf management, ordering and replenishment.
Enhance e-commerce operations with Zebra’s real-time inventory and automated workflows. Ensure accurate fulfillment, efficient returns, and seamless service.
Zebra’s technology solutions for department stores and specialty stores, feature hardware and software for retail management and workforce management.
Zebra’s omnichannel fulfillment technology solutions, feature hardware and software for timely order processing across channels and unified customer experience.
Zebra’s retail inventory management solutions, feature hardware, software and supplies for optimizing inventory management and demand forecasting.
Enhance transactions with Zebra’s POS technology solutions, featuring hardware, software and supplies for optimizing the checkout experience.
Zebra’s customer experience technology solutions, feature hardware and software for delivering personalized retail experiences and self-service capabilities.
Safeguard profits with Zebra’s retail loss prevention technology solutions, featuring hardware and software for enhancing security and product movement visibility.
Zebra’s associate engagement technology solutions, feature hardware and software for shift scheduling, task management, and team communications.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimize workflows.
Zebra’s hospital technology solutions, feature hardware and software for automating health system processes, reducing errors, and ensuring compliance.
Zebra’s patient registration technology solutions, featuring hardware, software, wristbands, and supplies improve patient identification for safer registration.
Optimize critical assets with Zebra’s healthcare asset tracking technology solutions, featuring hardware and software for ensuring equipment readiness.
Improve decision-making with Zebra’s Health Information Technology solutions, featuring hardware and software for enabling secure communication and data access.
Reduce lab errors with Zebra’s sample identification technology solutions, featuring hardware, software, labels, and supplies for accurate sample and specimen labeling.
Improve pharmacy workflows with Zebra’s pharmacy automation technology solutions, featuring hardware, software, labels, and supplies to reduce medication errors.
Zebra’s point-of-care solutions, feature hardware, software, and supplies for mobile access to critical information, patient ID, specimen collection and labeling.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Streamline operations with Zebra’s automotive manufacturing technology solutions, featuring hardware and software for reducing downtime and improving processes.
Optimize processes, assembly and supply chain efficiency with Zebra’s electronics manufacturing technology solutions, featuring hardware and software.
Boost production with Zebra’s food and beverage manufacturing technology solutions, featuring hardware and software for compliance and quality monitoring.
Achieve excellence with proactive quality management. Use Zebra’s solutions for precise root cause analysis and quality assurance.
Achieve seamless production with Zebra’s manufacturing WIP solutions, featuring hardware and software for tracking products and spotting bottlenecks early.
Ensure efficiency with Zebra’s material handling technology solutions, featuring hardware and software for automating systems to prevent delays.
Optimize operations and gain inventory and shipment data with Zebra’s supply chain visibility technology solutions, featuring hardware and software.
Boost performance with smart digital solutions. Equip your team with Zebra’s AI-powered tools for real-time guidance and efficient workflows.
Drive efficiency with Zebra’s unified communications solutions, featuring hardware and software for connecting teams for seamless operations.
Achieve excellence with Zebra’s proactive quality management solutions, featuring hardware and software for supporting root cause analysis and assurance.
Gain transparency with Zebra’s manufacturing traceability solutions, featuring hardware and software for tracking products for compliance and quality control.
Prevent downtime with Zebra’s manufacturing asset tracking solutions, featuring hardware and software for efficiently locating equipment and materials.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Protect products with Zebra’s cold chain logistics technology solutions, featuring hardware and software for accurate tracking, monitoring and data logging.
Enhance operations with Zebra’s post and courier technology solutions, featuring hardware and software for package tracking, proof of delivery, and more.
Zebra’s warehousing and distribution technology solutions, feature hardware and software for inventory tracking, order fulfillment, and warehouse automation.
Ensure accuracy with Zebra’s proof of delivery technology solutions, featuring hardware and software for capturing delivery data efficiently.
Improve efficiency with Zebra’s cross docking technology solutions, featuring hardware and software for real-time tracking and automating scanning and labeling.
Zebra’s order processing technology solutions, feature hardware and software for shipping optimization, order tracking, data analysis and better inventory control.
Zebra’s warehouse inventory management solutions, feature hardware and software for inventory tracking, space utilization, and data-driven insights.
Zebra’s inbound logistics technology solutions, feature hardware and software for inventory management, order fulfillment, and better visibility of shipments.
Zebra’s reverse logistics technology solutions, featuring hardware and software for better visibility and streamlining receiving, sorting, and managing returns.
Enhance deliveries with Zebra’s outbound logistics technology solutions, featuring hardware and software for ensuring timely, precise shipments.
Zebra’s warehouse asset management technology solutions, featuring hardware and software for improved visibility and control of asset movements.
Learn how Zebra's public sector technology solutions empower state and local governments to improve efficiency with asset tracking and data capture devices.
Zebra’s printing, scanning and tracking technologies for public sector healthcare help ensure delivery of the best possible care for optimal health outcomes.
Zebra’s law enforcement and first responder technologies – scanners, tablets and mobile computers – give you real-time, accurate situational awareness.
Zebra’s asset tracking and data capture technologies empower federal civilian agencies to operate more efficiently and effectively.
Zebra’s printing, scanning and mobile computer technology gives state and local government agencies the tools to provide services quickly and efficiently, making the best use of resources.
Zebra’s military and Department of Defense (DoD) barcode printing and asset tracking technologies increase visibility into assets, personnel and equipment, for faster, more efficient and secure operations.
Create a safe and secure environment on campus with Zebra’s ID printing and tracking solutions.
With Zebra's law enforcement technology solutions, you can answer the call of duty with greater confidence. Spend more time protecting the public and less time doing paperwork.
Track your teams, equipment and vitals, so you're better prepared, better protected and better informed at the fire station and at the scene.
Let Zebra show you how our transformative emergency response technology can be your best ally in serving the public.
Zebra’s asset management devices for local and federal government enable agencies to track and manage total asset inventories.
Zebra’s identity management technologies for government include secure ID card printing, mobile fingerprint collection, document scanning, CAC card verification, personnel validation and more.
Zebra’s inspection and code enforcement technology provides fast accurate options for ensuring compliance.
Zebra’s disaster and emergency management mobile technologies allow for real-time communication for onsite assessment, asset tracking and identification, and inventory control.
Zebra’s mobile logistics solutions for military supply chains keep operations moving smoothly around the clock.
Manage the inventory of your military commissary and exchange service with Zebra’s practical and rugged inventory management printers and scanners.
Zebra’s MRO solutions enable personnel to access work orders and maintenance histories, track parts and inventories, and complete necessary documents.
Deliver the right human services, when and where they’re needed, quickly, efficiently and accurately.
Zebra’s electronic citation (E-citation) solutions provide enforcement officers with fast, accurate options for electronic ticketing.
Zebra’s ID card printers and scanners allow for high volume license printing and processing of drivers, marriage, insurance and wildlife licenses.
Zebra’s Communications & Collaboration solutions enable a safer, more informed field workforce, for both routine operations and emergency response.
Zebra’s situational awareness solutions for public safety include an array of purpose-built mobile computers, rugged tablets, visibility and support services enable a fully customized solution for your agency’s needs.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
With Zebra's Hospitality Communication Solutions, you can enable real-time communications for your hospitality staff with mobile computers and smartphone devices.
Zebra's card printing solutions allows for fast, on-demand printing of room access keys, VIP badges, loyalty, membership and gift cards
Keep track and stay prepared by monitoring and tracking inventory and asset locations with Zebra's restaurant and hotel inventory management solutions.
Zebra provides food label solutions for restaurants, hotels and more. Our labels meet local regulations for direct and indirect food contact.
Zebra's restaurant mobile POS and ordering devices can increase your restaurant sales, enhance server productivity, and increase guest satisfaction.
Zebra's food safety hardware and software keep your guests safe and enable you to automate food safety procedures, reducing the odds of spreading food-borne illness.
Zebra's QSR software can enable you to increase inventory counts, scan guest loyalty apps, decrease wait times and increase customer satisfaction.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Enable field workers to perform pre-sales, sales, route accounting activities and more effectively interact with customers.
Instant access to technical specs and inventory helps improve customer satisfaction.
Mobile computers and printers ensure accurate chain of custody handoff during pick-up and delivery.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's mobile computing portfolio is designed to help utility companies improvement the management and lifecycle of their assets.
Zebra's mobile devices enable your entire staff, from call center representatives to field technicians, to deliver enhanced customer service through the use of mobile technology.
Zebra's rugged mobile technology solutions provide the field dispatch and routing tools needed to accelerate in-field operations. Learn More.
From first call through incident investigation, Zebra ruggedized mobile solutions enable emergency response personnel to serve public safety and utilities industries more effectively with industry-leading mobility strategies.
Zebra's rugged mobile devices provide your field teams and contractors with complete situational awareness to meet customer service needs.
Zebra's mobile computing solutions provide utilities companies with the tools needed for advanced GIS asset mapping of in-field infrastructure.
Zebra's mobile computing portfolio features tools to help you upgrade processes such as digitizing record inspections to speed up efficiencies. Learn More.
Zebra's mobile computing solutions specialize in the real-time, data-powered mobile workflows to help utility companies with inventory management. Learn more.
Zebra's rugged HazLoc mobile devices help optimize your critical operations with safety as a top priority. Learn More.
Zebras field-certified rugged mobile devices connect oil and gas field workers to real-time critical data. Learn More.
Zebra's mobile technology solutions enable your operators to get real-time remote asset monitoring across your operations. Learn More.
Zebra's rugged mobile computing solutions enable your staff to plan, schedule and complete maintenance and repairs in any environment. Learn More.
Drive successful telecom management with mobile devices designed to meet the demands of public safety and customer service.
Zebra's data-powered mobile technology solutions help you to generate efficiencies across your field service operation in the water industry. Learn More.
Zebra's mobile work order management technology allows you to leverage your existing systems to your operations perform at their very best. Learn More.
Zebra's range of Banking technology solutions enables banks to minimize costs and to increase revenue throughout their branch network. Learn more.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organization to better manage and optimize your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customize your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Enhance frontline operations with Zebra’s AI software solutions, which optimize workflows, streamline processes, and simplify tasks for improved business outcomes.
Keep labor costs low, your talent happy and your organization compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritized task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Boost warehouse and manufacturing operations with Symmetry, an AMR software for fleet management of Autonomous Mobile Robots and streamlined automation workflows.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximize productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
The Zebra Knowledge Center provides learning expertise that can be tailored to meet the specific needs of your environment.
Zebra has a wide variety of courses to train you and your staff, ranging from scheduled sessions to remote offerings as well as custom tailored to your specific needs.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
Your workers need purpose-built mobile devices if your business is going to have a chance at succeeding. Or should I say, they need devices that are purpose built for the specific job(s) they must do every day. So, why am I seeing so many consumer tablets in the hands of front-line workers (while they’re on the clock)? The only things that consumer tablets are purpose built for are gaming, social media and video streaming. They have never been intended to serve as the command center for high-pressure, fast-paced 24/7 business operations.
Honestly, it’s a fascinating trend – and one that I wish would end quickly for the sake of businesses’ success, IT managers’ relief, front-line workers’ sanity and customers’ satisfaction.
The longer that business leaders try to fit a square peg in a round hole, the longer it will take to eradicate the worker mistakes and downtime that lead to business losses and service failures. This resistance to purpose-built devices doesn’t even have a good financial justification when we just scratch the surface.
VDC Research analysts have confirmed time and again that the total cost of ownership (TCO) for consumer tablets is nearly double that of enterprise tablets. They’ve also demonstrated that the total benefits of ownership (TBO) are far lower with consumer tablets. Productivity losses and IT support costs are 2.5 times higher with consumer tablets. Those numbers may be even more extreme when you compare the TCO and TBO of the new Zebra ET40 and ET45 enterprise rugged tablets against consumer tablets as the ET4x tablets are about half the cost of the average enterprise rugged tablet. That makes it hard to argue that consumer devices are better for your budget.
Plus, your workers aren’t going to stick around if they can’t do their job or do it well because they’re given the wrong technology tools for their jobs or those tools constantly fail. And we know the cost of recruiting new workers is through the roof right now – far higher than it would probably cost you to give your current workers what they want, which is technology that makes their jobs easier and makes them look good to their customers and bosses. If they can’t help customers find what they need, then customers will lose their patience, workers will get frustrated and all around satisfaction with your company will be drop.
So, I strongly encourage you to consider the purpose of your mobility solutions and then find tablets that were built for that purpose. It’s the only way to truly make everyone happy – including your front-line workers, your IT team, your boss, and your customers.
Purpose-built enterprise tablets like the Zebra ET40 and ET45 don’t bog anyone down with the extra work that results from trying to manage or remove excess bloatware, manage devices without being able to “see” them. In fact, the only thing they’re pre-loaded with is the enterprise software IT teams, operations managers, or technology partners need to remotely:
stage a handful (or thousands) of tablets in seconds.
transmit barcode data to apps — without any programming.
control which GMS services and apps are available to front-line workers, third-party device managers and other stakeholders.
easily test each tablet’s main systems with the press of a button and collect targeted diagnostics. (Actually, this is something device users can do themselves with Zebra tablets.)
automatically enable enterprise mobility management (EMM) support for every feature in your tablet for easy device management.
boost device security.
automatically update the Android™ operating system (OS) and add both hardware and software features as needed.
boost workforce productivity.
This software, which we offer as part of the Mobility DNA Professional toolset, is part of Zebra DNA and exclusive to Zebra Android™ tablets. No consumer tablet on the market today offers anything comparable. In fact, I don’t think these capabilities could be developed for consumer tablets, even if there was a desire to, because consumer device manufacturers do not have the rich history and experience of catering to enterprise customers for 50+ years like Zebra does. So, when you buy a consumer tablet for front-line workers, you’re automatically putting those workers – and your entire business – at a disadvantage. Front-line workers may not be the ones managing device health, but they’ll be the ones hurting when it fails. And if you’re IT or your EMM provider can’t anticipate or resolve issues because they can’t see each device’s status or easily push OS, security, software or feature updates, a device will fail.
Similarly, consumer tablets don’t come equipped with the integrated barcode scanners or payment processing mechanisms needed for mobile point-of-sale (POS) applications like the ET4x tablets do. Nor will you be able to find purpose-built accessories with consumer tablets, such as the presentation stand designed to transform the tablet into a kiosk or POS solution anytime, anywhere – accessories which you can buy for tablets like the ET40 and ET45 today. With consumer-grade tablets, you will have to piece together a bare working solution from multiple third parties, none of which will ever be purpose built. Many times, they are not because consumer tablets are meant for consumer applications, not business ones.
Something else to keep in mind: it’s going to be a lot easier to give delivery drivers, retail associates, or restaurant workers the option to use two-way radios, high-quality integrated front cameras or secure messaging for a highly unified push-to-talk or secure messaging communications experience with co-workers and customers if you give them enterprise tablets. That’s because the 5G and Wi-Fi 6 Android™ ET4x tablets are purpose built for the tasks your front-line workers need to complete while they’re on the clock – not on their own time.
My colleague Bruce Willins recently shared an analogy that makes a lot of sense: giving your workers a consumer tablet to use on the front lines or in the field is like giving them a Ferrari to drive across the desert. It’s not going to be a great experience for them or the people charged with maintaining (or repairing) the tablet or car.
There’s a purpose for everything. If you respect and accept that, you will find life – and work – will be a lot easier and a lot less expensive. These stats from VDC Research make that clear:
Productivity losses and IT support costs are 2.5 times higher with consumer tablets, mainly because those tablets are being forced to do a job they just aren’t cut out to do. As a result, any company that gives front-line workers consumer tablets will ultimately pay a large price. The total cost of ownership (TCO) of consumer tablets is 2x the TCO of the right enterprise rugged tablet over a five-year period.
Enterprise tablets that are purpose built for specific front-line workers and applications will always end up being the better investment, even if the upfront cost is a bit higher than consumer tablets. That’s something your shareholders and business leaders will understand when they see productivity and efficiency improvements directly resulting from enterprise tablet utilization. Plus, if you’re constantly having to justify tablet churn, maintenance costs or worker/operational downtime due to failing devices, someone is going to question why you aren’t going with devices that have repeatedly proven to both save and help generate money for businesses large and small. At a certain point, “cheap” will cost you more than “quality.”
So, don’t be afraid to challenge your trusted technology advisor as well as tablet solution engineers to articulate the purpose and prove the capabilities of different tablet options in real-world settings. And know that challenging the status quo – that sticking with or switching to enterprise devices amidst a consumerization of business technology – will give your team a competitive edge. While everyone else is busy trying to fix their operational issues stemming from insufficiently equipped front-line workers, your front-line workers will be busy serving customers who may very well become loyal to your business thanks to your fast service, knowledgeable associates and ability to consistently deliver what they want on time, without issue.
When thinking about the purpose of a technology solution, especially a tablet-based solution, remember that its purpose likely isn’t short-lived. Be sure that whatever platform you choose today can sustain performance levels as more software is loaded on, new features are added, additional peripherals are plugged in, and workers need to work longer or faster. You may benefit from developing two requirements lists: one that satisfies your current needs and one that sets the baseline for a future-scalable solution. Both will likely have the same components:
Software management/lifecycle updates (to include security and OS updates)
Device management/feature expansion capabilities
Battery life/performance/management
Wireless connectivity (cellular, Wi-Fi, and Bluetooth)
Communications (voice, video and messaging options)
Peripheral/other device interoperability (for scanning, printing, voice applications)
Mounting/docking systems
However, the value of each may fluctuate over time. For example, OS updates will be needed for several years after purchase, and it will be important that you can manage those easily. If you choose a Zebra tablet, you’ll be able to use LifeGuard to pick and choose the updates and manage the full process.
Additionally, it’s likely that simultaneous software, system or process updates may be warranted as you transition to new tablets, and change management will certainly be required for end-users, IT and other stakeholders. So, don’t try to make a device decision in a silo. Choosing a tablet for the front-line requires alignment among various stakeholders. Use the data the industry experts have provided, some of which I’ve provided in this blog post, to make a case for enterprise devices to those who think consumer devices are sufficient.
Work with a technology provider that specializes in building solutions for business and, specifically, your line of business. Consult with people who know what front-line workers need and want – and IT, and operations managers – because they’ve either been in those roles before or appreciate the role of technology in these jobs. If they believe a tablet like the Zebra ET40 or ET45 is best for your business, they’ll show (not just tell) you exactly why they feel that way. If they think there’s a tablet better suited for a particular environment or application, they’ll tell you that too. Because their purpose is to make sure you are only spending money on technology that is purpose built for the specific workers that you’re trying to help or the workflows you’re trying to improve.
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Zebra has several resources available to help you make the right decision for your business, including expert commentaries that share stories of real-world successes and failures:
Ask the Expert: Which Mobile Devices are More Secure: Android™ or iOS?
New Cost-Benefit Considerations When Shopping for Field Mobility Solutions
Harsh Joshi has over 15 years of experience developing, defining, and managing technology products. In his current role at Zebra, he is a Principal Product Manager, responsible for multiple rugged tablet platforms..
Previously, Harsh was a product manager for the IoT portfolio and a pricing manager for the enterprise client business at Dell. He has also developed networking products at Cisco Systems.
Harsh holds a Bachelor of Engineering from the Visvesvaraya Technological University and an MBA from the University of North Carolina at Chapel Hill.
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