Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s grocery technology solutions, featuring hardware and software for improving retail shelf management, ordering and replenishment.
Enhance e-commerce operations with Zebra’s real-time inventory and automated workflows. Ensure accurate fulfillment, efficient returns, and seamless service.
Zebra’s technology solutions for department stores and specialty stores, feature hardware and software for retail management and workforce management.
Zebra’s omnichannel fulfillment technology solutions, feature hardware and software for timely order processing across channels and unified customer experience.
Zebra’s retail inventory management solutions, feature hardware, software and supplies for optimizing inventory management and demand forecasting.
Enhance transactions with Zebra’s POS technology solutions, featuring hardware, software and supplies for optimizing the checkout experience.
Zebra’s customer experience technology solutions, feature hardware and software for delivering personalized retail experiences and self-service capabilities.
Safeguard profits with Zebra’s retail loss prevention technology solutions, featuring hardware and software for enhancing security and product movement visibility.
Zebra’s associate engagement technology solutions, feature hardware and software for shift scheduling, task management, and team communications.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimize workflows.
Zebra’s hospital technology solutions, feature hardware and software for automating health system processes, reducing errors, and ensuring compliance.
Zebra’s patient registration technology solutions, featuring hardware, software, wristbands, and supplies improve patient identification for safer registration.
Optimize critical assets with Zebra’s healthcare asset tracking technology solutions, featuring hardware and software for ensuring equipment readiness.
Improve decision-making with Zebra’s Health Information Technology solutions, featuring hardware and software for enabling secure communication and data access.
Reduce lab errors with Zebra’s sample identification technology solutions, featuring hardware, software, labels, and supplies for accurate sample and specimen labeling.
Improve pharmacy workflows with Zebra’s pharmacy automation technology solutions, featuring hardware, software, labels, and supplies to reduce medication errors.
Zebra’s point-of-care solutions, feature hardware, software, and supplies for mobile access to critical information, patient ID, specimen collection and labeling.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Streamline operations with Zebra’s automotive manufacturing technology solutions, featuring hardware and software for reducing downtime and improving processes.
Optimize processes, assembly and supply chain efficiency with Zebra’s electronics manufacturing technology solutions, featuring hardware and software.
Boost production with Zebra’s food and beverage manufacturing technology solutions, featuring hardware and software for compliance and quality monitoring.
Achieve excellence with proactive quality management. Use Zebra’s solutions for precise root cause analysis and quality assurance.
Achieve seamless production with Zebra’s manufacturing WIP solutions, featuring hardware and software for tracking products and spotting bottlenecks early.
Ensure efficiency with Zebra’s material handling technology solutions, featuring hardware and software for automating systems to prevent delays.
Optimize operations and gain inventory and shipment data with Zebra’s supply chain visibility technology solutions, featuring hardware and software.
Boost performance with smart digital solutions. Equip your team with Zebra’s AI-powered tools for real-time guidance and efficient workflows.
Drive efficiency with Zebra’s unified communications solutions, featuring hardware and software for connecting teams for seamless operations.
Achieve excellence with Zebra’s proactive quality management solutions, featuring hardware and software for supporting root cause analysis and assurance.
Gain transparency with Zebra’s manufacturing traceability solutions, featuring hardware and software for tracking products for compliance and quality control.
Prevent downtime with Zebra’s manufacturing asset tracking solutions, featuring hardware and software for efficiently locating equipment and materials.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Protect products with Zebra’s cold chain logistics technology solutions, featuring hardware and software for accurate tracking, monitoring and data logging.
Enhance operations with Zebra’s post and courier technology solutions, featuring hardware and software for package tracking, proof of delivery, and more.
Zebra’s warehousing and distribution technology solutions, feature hardware and software for inventory tracking, order fulfillment, and warehouse automation.
Ensure accuracy with Zebra’s proof of delivery technology solutions, featuring hardware and software for capturing delivery data efficiently.
Improve efficiency with Zebra’s cross docking technology solutions, featuring hardware and software for real-time tracking and automating scanning and labeling.
Zebra’s order processing technology solutions, feature hardware and software for shipping optimization, order tracking, data analysis and better inventory control.
Zebra’s warehouse inventory management solutions, feature hardware and software for inventory tracking, space utilization, and data-driven insights.
Zebra’s inbound logistics technology solutions, feature hardware and software for inventory management, order fulfillment, and better visibility of shipments.
Zebra’s reverse logistics technology solutions, featuring hardware and software for better visibility and streamlining receiving, sorting, and managing returns.
Enhance deliveries with Zebra’s outbound logistics technology solutions, featuring hardware and software for ensuring timely, precise shipments.
Zebra’s warehouse asset management technology solutions, featuring hardware and software for improved visibility and control of asset movements.
Learn how Zebra's public sector technology solutions empower state and local governments to improve efficiency with asset tracking and data capture devices.
Zebra’s printing, scanning and tracking technologies for public sector healthcare help ensure delivery of the best possible care for optimal health outcomes.
Zebra’s law enforcement and first responder technologies – scanners, tablets and mobile computers – give you real-time, accurate situational awareness.
Zebra’s asset tracking and data capture technologies empower federal civilian agencies to operate more efficiently and effectively.
Zebra’s printing, scanning and mobile computer technology gives state and local government agencies the tools to provide services quickly and efficiently, making the best use of resources.
Zebra’s military and Department of Defense (DoD) barcode printing and asset tracking technologies increase visibility into assets, personnel and equipment, for faster, more efficient and secure operations.
Create a safe and secure environment on campus with Zebra’s ID printing and tracking solutions.
With Zebra's law enforcement technology solutions, you can answer the call of duty with greater confidence. Spend more time protecting the public and less time doing paperwork.
Track your teams, equipment and vitals, so you're better prepared, better protected and better informed at the fire station and at the scene.
Let Zebra show you how our transformative emergency response technology can be your best ally in serving the public.
Zebra’s asset management devices for local and federal government enable agencies to track and manage total asset inventories.
Zebra’s identity management technologies for government include secure ID card printing, mobile fingerprint collection, document scanning, CAC card verification, personnel validation and more.
Zebra’s inspection and code enforcement technology provides fast accurate options for ensuring compliance.
Zebra’s disaster and emergency management mobile technologies allow for real-time communication for onsite assessment, asset tracking and identification, and inventory control.
Zebra’s mobile logistics solutions for military supply chains keep operations moving smoothly around the clock.
Manage the inventory of your military commissary and exchange service with Zebra’s practical and rugged inventory management printers and scanners.
Zebra’s MRO solutions enable personnel to access work orders and maintenance histories, track parts and inventories, and complete necessary documents.
Deliver the right human services, when and where they’re needed, quickly, efficiently and accurately.
Zebra’s electronic citation (E-citation) solutions provide enforcement officers with fast, accurate options for electronic ticketing.
Zebra’s ID card printers and scanners allow for high volume license printing and processing of drivers, marriage, insurance and wildlife licenses.
Zebra’s Communications & Collaboration solutions enable a safer, more informed field workforce, for both routine operations and emergency response.
Zebra’s situational awareness solutions for public safety include an array of purpose-built mobile computers, rugged tablets, visibility and support services enable a fully customized solution for your agency’s needs.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
With Zebra's Hospitality Communication Solutions, you can enable real-time communications for your hospitality staff with mobile computers and smartphone devices.
Zebra's card printing solutions allows for fast, on-demand printing of room access keys, VIP badges, loyalty, membership and gift cards
Keep track and stay prepared by monitoring and tracking inventory and asset locations with Zebra's restaurant and hotel inventory management solutions.
Zebra provides food label solutions for restaurants, hotels and more. Our labels meet local regulations for direct and indirect food contact.
Zebra's restaurant mobile POS and ordering devices can increase your restaurant sales, enhance server productivity, and increase guest satisfaction.
Zebra's food safety hardware and software keep your guests safe and enable you to automate food safety procedures, reducing the odds of spreading food-borne illness.
Zebra's QSR software can enable you to increase inventory counts, scan guest loyalty apps, decrease wait times and increase customer satisfaction.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Enable field workers to perform pre-sales, sales, route accounting activities and more effectively interact with customers.
Instant access to technical specs and inventory helps improve customer satisfaction.
Mobile computers and printers ensure accurate chain of custody handoff during pick-up and delivery.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's mobile computing portfolio is designed to help utility companies improvement the management and lifecycle of their assets.
Zebra's mobile devices enable your entire staff, from call center representatives to field technicians, to deliver enhanced customer service through the use of mobile technology.
Zebra's rugged mobile technology solutions provide the field dispatch and routing tools needed to accelerate in-field operations. Learn More.
From first call through incident investigation, Zebra ruggedized mobile solutions enable emergency response personnel to serve public safety and utilities industries more effectively with industry-leading mobility strategies.
Zebra's rugged mobile devices provide your field teams and contractors with complete situational awareness to meet customer service needs.
Zebra's mobile computing solutions provide utilities companies with the tools needed for advanced GIS asset mapping of in-field infrastructure.
Zebra's mobile computing portfolio features tools to help you upgrade processes such as digitizing record inspections to speed up efficiencies. Learn More.
Zebra's mobile computing solutions specialize in the real-time, data-powered mobile workflows to help utility companies with inventory management. Learn more.
Zebra's rugged HazLoc mobile devices help optimize your critical operations with safety as a top priority. Learn More.
Zebras field-certified rugged mobile devices connect oil and gas field workers to real-time critical data. Learn More.
Zebra's mobile technology solutions enable your operators to get real-time remote asset monitoring across your operations. Learn More.
Zebra's rugged mobile computing solutions enable your staff to plan, schedule and complete maintenance and repairs in any environment. Learn More.
Drive successful telecom management with mobile devices designed to meet the demands of public safety and customer service.
Zebra's data-powered mobile technology solutions help you to generate efficiencies across your field service operation in the water industry. Learn More.
Zebra's mobile work order management technology allows you to leverage your existing systems to your operations perform at their very best. Learn More.
Zebra's range of Banking technology solutions enables banks to minimize costs and to increase revenue throughout their branch network. Learn more.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organization to better manage and optimize your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customize your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Enhance frontline operations with Zebra’s AI software solutions, which optimize workflows, streamline processes, and simplify tasks for improved business outcomes.
Keep labor costs low, your talent happy and your organization compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritized task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Boost warehouse and manufacturing operations with Symmetry, an AMR software for fleet management of Autonomous Mobile Robots and streamlined automation workflows.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximize productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
The Zebra Knowledge Center provides learning expertise that can be tailored to meet the specific needs of your environment.
Zebra has a wide variety of courses to train you and your staff, ranging from scheduled sessions to remote offerings as well as custom tailored to your specific needs.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
Self-Serve Related Technology Drives Improved Shopper Satisfaction
ソリューションによって企業のビジネスパフォーマンス強化を実現するゼブラ・テクノロジーズ・コーポレーション（NASDAQ：ZBRA、以下「ゼブラ」）は、第15回「小売業界のテクノロジー改革に関するグローバル調査」を実施し、その結果を発表しました。調査によると、店舗に足を運ぶ買い物客の数は新型コロナウイルス感染拡大以前と同じ水準に戻っていることが判明。また、店頭での“DIY”テクノロジーの利用が増えていることから、セルフサービスの習慣が定着し、従業員が買い物客のサポートにより多くの時間をかけられるようになっていることが分かりました。
＜第15回小売業界のテクノロジー改革に関するグローバル調査概要＞
調査企画：ゼブラ・テクノロジーズ・コーポレーション
調査期間：2022年6月～7月
調査実施：Azure Knowledge Corporation（米調査会社）
調査対象：買い物客、小売店従業員、小売業経営陣4,200人以上
調査方法：オンライン調査
調査地域：北米、中南米、欧州、中東、アジア太平洋（日本含む）
買い物客の約75%がインフレの影響で商品の購入を後ろ倒しにしていると回答しましたが、客足は店舗に戻りつつあります。店内での滞在時間を可能な限り短くしたいと考えている買い物客は76％に達しますが、セルフサービス・テクノロジーを活用することで、滞在時間短縮を後押ししています。例えばセルフレジを利用したことがある買い物客は半数近くにのぼり、10人中4人がキャッシュレス決済を利用するなど、セルフサービス型ソリューションに対する関心は高まっています。
買い物客の43％がモバイル端末/スマートフォンでの支払いを選択し（2019年比23%増）、半数がセルフレジを希望する（同19%増）一方で、店員が対応する従来型のレジを好む人の割合は減少しています（同20%減）。小売業者の77%が自動化テクノロジーによって有人レジの必要性が低下していると考えており、約半数が店内の改装に着手し、従来型のレジスペースをセルフサービスや非接触型の仕様に変更しています。買い物客側も変化を受け入れており、およそ10人中8人が小売店による最新テクノロジー導入を期待し、小売店もそうした現状を理解しています
また、買い物客がショッピングの際にスマートフォンを活用する傾向は続き、半数以上がセール情報やクーポンをチェックしています。また、68％が家計のやりくりのために支出を減らすことを気にかけていることからも、買い物客が価格に対して敏感になっていることが分かりました。
▽買い物客の“あらゆる体験”
消費者は購入方法にかかわらず、あらゆる場面においてスムーズな体験を期待しています。買い物客の10人中7人が実店舗、オンラインの双方での買い物を希望し、オンラインであっても実店舗を持つ小売業者が好まれています。フルフィルメントでは利便性が重視され、買い物客の75％が商品の配送を希望し、64％が店頭または駐車場など指定の場所での受け取りが可能な小売業者を選んでいます。リバース・ロジスティクスにおいても同様の傾向がみられ、10人中8人が簡単に返品できる小売店での買い物を優先していることが分かりました。また、小売業者の約半数が店内の一画を注文品の受け取りスペースに改装し、消費者のニーズに応えています。モバイルオーダーの利用は引き続き増加しており、買い物客の10人中8人以上、1980～1995年生まれのミレニアル世代においては10人中9人が活用。買い物客の10人中7人がより多くの小売業者がモバイルオーダーに対応することを望んでいます。
買い物客のおよそ10人中8人がインフレによる生活必需品の値上げを懸念していますが、値段が原因で欲しい商品を買わずに店を出るとは限りません。店員が感じる一番の不満は「品切れ」に対するクレームです。購入予定の商品を入手せずに店を後にする買い物客は76％にのぼり、うち49％は品切れが原因でした。小売業者もこのことを痛感しており、80%が在庫切れをリアルタイムで把握することが重要な課題であると考え、在庫確認の精度、可用性を確保するためのより良い在庫管理ツールの必要性を認識しています。
▽労働力の有効活用
小売店従業員の接客に満足していると回答した買い物客は2007年はわずか37%でしたが、今回の調査では10人中7人にのぼりました。また、買い物客、店員、小売業幹部は店員が最新のテクノロジーを活用して買い物客をサポートすることで、よりよい体験を提供できるという認識で一致しています。しかし労働力不足に直面している昨今において、テクノロジーの効果はそれだけにはとどまりません。従業員の78%、小売業幹部の84%が、小売テクノロジーとモバイル端末を活用する小売店はより多くの従業員を惹きつけ、定着を促すと回答しています。
ショッピング体験をさらに向上させるため、2022年のホリデーシーズンに向けてより多くの店員や短期スタッフが顧客対応やオンライン注文のピッキング/フルフィルメント作業を担えるようにする計画である小売業者は10社中8社でした。これは小売業者の4分の3が挙げたもうひとつの課題であるオンライン・フルフィルメントの効率化とコストの改善にも効果を発揮します。
ゼブラ・テクノロジーズ・ジャパン社長 古川 正知は次のように述べています。
「買い物客はどのような買い物方法であっても、販売チャネルではなく一つのショッピング体験として捉えています。従来のサイロ化されたオムニチャネル運用は、今日の消費者の購買行動とかけ離れています。小売業者はユニファイドコマースによってオンライン、実店舗、ソーシャル、モバイル、またはその組み合わせなど、買い物客のニーズに対応し、全体的な体験を向上させることができるのです。買い物客、従業員、小売業者について15年間調査してきた結果、”小売業は常に変化している”ということが明らかになりました。買い物客、従業員、小売業幹部の期待、経験、行動はかつてない速さで進化を続けています。テクノロジーと人が一体となり、将来のビジョンと現時点における実行力の両方が備わって初めて、小売業者は顧客が期待する体験を常に提供できるようになります。小売業界においてテクノロジーは“あったら便利”というものではなく“なくてはならない”ものになっています。ゼブラが提供する最先端のエンタープライズAndroidデバイス『EC50/55』や、店舗従業員向けのZebraモビリティソフトウェアを導入することで、小売業者は店舗運営を簡素化し、より重要な業務に集中できる環境を整えます。弊社は長年にわたるグローバルな経験に裏付けられた信頼性の高いテクノロジーで、変化の激しい小売業界を支えていきます」
■ゼブラ・テクノロジーズ・ジャパン株式会社について
ゼブラは最先端の現場において全ての労働者と資産を可視化し、データをつなぎ、最適化を実現することによって、オンデマンド経済における企業の成功をサポートします。世界100カ国以上、10,000社を超えるパートナーで構成されるエコシステムにより、ワークフローのデジタル化と自動化を実現するハードウェア、ソフトウェア、サービス、ソリューションをあらゆる規模のお客様に提供。リアルタイムでの情報感知、分析、行動をサポートするゼブラのイノベーションを活用することで、ダイナミックなサプライチェーン、顧客や患者へのより良いサービスを実現し、スタッフが業務に専念できる環境を整えます。2021年、ゼブラはFetch Robotics社を買収し産業オートメーションの製品群を拡大。また、Adaptive Vision社およびantuit.ai社を傘下に収めマシンビジョンとAIソフトウェアの開発能力を向上させました。
詳細は https://www.zebra.com/jp/ja.html をご覧ください。
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