Success Story Video
Le Biscuit Boosts its Omnichannel Operations
Le Biscuit is a leading Brazilian retailer that started with a more traditional operation. The company recently embarked on a mission to update and improve its operations to provide faster and friendlier customer service, following one pillar of the modern store Zebra framework.
Zebra Success Story: Le Biscuit
Overview: Retail Challenge
Le Biscuit wanted to boost its omnichannel capabilities and become more agile. The company hoped to increase customer satisfaction through seamless, consistent and personalised shopping experiences, following one of the pillars of the modern store by Zebra, our retail visionary framework for the industry. To achieve its goal, Le Biscuit needed to modernise processes both inside its distribution centre and at its stores.
Benefits / Outcomes
- Expanded its digital channel from one to six
- Improved worker productivity and enhanced the efficiency and accuracy of operations
- Automated and accelerated the pricing process
Featured Products and Solutions
