The Victorian Heart Hospital Streamlines Access to Desktop Applications, Doubling Users’ Time Savings
The Victorian Heart Hospital (VHH) is an Australian cardiac hospital and a part of Monash Health. It offers comprehensive cardiac services, including emergency assessments and surgeries, with plans to conduct thousands of procedures annually.
Zebra Success Story: The Victorian Heart Hospital
Overview: Healthcare Challenge
To enhance operational efficiency and security, VHH implemented Imprivata’s single sign-on technology with Zebra TC52-HC mobile devices. This integration streamlined clinical workflows, provided staff with quick and secure access to applications and ensured robust data protection, thereby improving the working environment for clinicians and enhancing patient care.
Benefits / Outcomes
- Enhanced workflow efficiency allows staff quick and secure access to applications needed for patient care
- Increased security and compliance ensures data is cleared between user sessions on shared devices, maintaining high security levels and protecting sensitive patient information
- Improved user experience creates a more efficient and reliable working environment for clinicians
This story and all related content are republished with expressed permission from Imprivata
Customer
The Victorian Heart Hospital
Victoria, Australia
Partner
Industry
Healthcare
Solutions
About The Victorian Heart Hospital
The Victorian Heart Hospital (VHH), located in Clayton, Victoria, is Australia’s first dedicated cardiac hospital. Opened in 2023, the VHH provides a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories, and ambulatory services such as cardiac CT, echocardiography, and specialist consultation. The VHH is part of Monash Health, the largest public health service provider in the state of Victoria, with over 24,000 staff across seven major hospitals.
Once fully operational, the VHH will provide 28,000 emergency patient assessments, 10,000 interventional cardiac catheterisation procedures, and 2,000 open heart surgeries each year. As a new facility, the VHH is embracing the opportunities offered by the latest advances in digital healthcare to meet its targets.
The Challenge
When the new Victorian Heart Hospital became operational in 2023, introducing over 350 Zebra TC52 mobile computers presented an opportunity to streamline clinical workflows. However, with security requirements for a device timeout after 10 minutes, clinicians were faced with reentering login details several times an hour.
With multiple users accessing sensitive data and systems through shared devices, it was important that information associated with one user’s session did not persist on the device. This could have given inappropriate access to the following user or made the sensitive data of the last user visible and unsecure.
We realised after the introduction of shared mobile devices that clinical workflows would need our staff to log in and out of multiple applications to maintain security. With Imprivata, we could quickly and simply implement an intuitive solution to enable easy and secure access via shared devices. Our clinicians enthusiastically embraced this solution.
The Solution
The VHH is part of Monash Health, a user of Imprivata’s badge-tap-enabled single sign-on technology, Imprivata Enterprise Access Management (formerly Imprivata OneSign and Imprivata Confirm ID). After a well-accepted, rapid adoption, the solution was extended to provide a ‘tap to witness’ capability for witnessing certain clinical workflows.
The successful implementations meant Imprivata capably met the VHH’s challenge to extend simple and secure access to the shared mobile devices to be used in its workflows. The aim was to build on the clinical benefits that had already been achieved through the use of single sign-on, which Imprivata enabled. Imprivata Mobile Device Access was introduced to deliver secure access to the fully integrated Zebra TC52 mobile computers.
The Imprivata functionality also enables staff to log in to their messaging and meeting apps with their individual profile data loaded automatically. With a simple badge tap, clinical staff can access Cerner Connect Nursing and Microsoft Teams on shared mobile devices to view documentation, chart viewing, photography, and scanning. This saves time in delivering care and ensures compliance with data protection regulations for sensitive patient information.
The Zebra Difference: Outcome and Benefits
The login procedures on the shared mobile devices are the same as for the other access points, such as desktops and workstations on wheels (WOWs), creating a streamlined user working environment.
The mobile device access has enabled the VHH clinicians to confidently share mobile devices, knowing that their individual session is recorded and attributed to them correctly. Tap on and tap off is easy, and sessions are automatically finished, meaning there is a complete audit trail of who delivered treatments and care.
Data associated with a user session, such as profiles, passwords, cache, and cookies, are cleared before the next staff member takes over the shared device. This delivers high security and safety levels for staff members and patients. Patient privacy and data security are ensured, and there is no risk of staff data being inappropriately accessed, as the following user cannot see any of that activity or login details.
The VHH plans to extend the administration of blood and medicines, which are currently performed via a desktop application, to make them available via the shared mobile devices. This will be done once the clinical workflow steps have been finalised. Imprivata Mobile Device Access will be utilised again for security and ease of use.
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