Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s grocery technology solutions, featuring hardware and software for improving retail shelf management, ordering and replenishment.
Enhance e-commerce operations with Zebra’s real-time inventory and automated workflows. Ensure accurate fulfilment, efficient returns, and seamless service.
Zebra’s technology solutions for department stores and speciality stores, feature hardware and software for retail management and workforce management.
Zebra’s omnichannel fulfilment technology solutions, feature hardware and software for timely order processing across channels and unified customer experience.
Zebra’s retail inventory management solutions, feature hardware, software and supplies for optimising inventory management and demand forecasting.
Enhance transactions with Zebra’s POS technology solutions, featuring hardware, software and supplies for optimising the checkout experience.
Zebra’s customer experience technology solutions, feature hardware and software for delivering personalised retail experiences and self-service capabilities.
Safeguard profits with Zebra’s retail loss prevention technology solutions, featuring hardware and software for enhancing security and product movement visibility.
Zebra’s associate engagement technology solutions, feature hardware and software for shift scheduling, task management, and team communications.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimise workflows.
Zebra’s hospital technology solutions, feature hardware and software for automating health system processes, reducing errors, and ensuring compliance.
Zebra’s patient registration technology solutions, featuring hardware, software, wristbands, and supplies improve patient identification for safer registration.
Optimise critical assets with Zebra’s healthcare asset tracking technology solutions, featuring hardware and software for ensuring equipment readiness.
Improve decision-making with Zebra’s Health Information Technology solutions, featuring hardware and software for enabling secure communication and data access.
Reduce lab errors with Zebra’s sample identification technology solutions, featuring hardware, software, labels, and supplies for accurate sample and specimen labelling.
Improve pharmacy workflows with Zebra’s pharmacy automation technology solutions, featuring hardware, software, labels, and supplies to reduce medication errors.
Zebra’s point-of-care solutions, feature hardware, software, and supplies for mobile access to critical information, patient ID, specimen collection and labelling.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Streamline operations with Zebra’s automotive manufacturing technology solutions, featuring hardware and software for reducing downtime and improving processes.
Optimise processes, assembly and supply chain efficiency with Zebra’s electronics manufacturing technology solutions, featuring hardware and software.
Boost production with Zebra’s food and beverage manufacturing technology solutions, featuring hardware and software for compliance and quality monitoring.
Achieve excellence with proactive quality management. Use Zebra’s solutions for precise root cause analysis and quality assurance.
Achieve seamless production with Zebra’s manufacturing WIP solutions, featuring hardware and software for tracking products and spotting bottlenecks early.
Ensure efficiency with Zebra’s material handling technology solutions, featuring hardware and software for automating systems to prevent delays.
Optimise operations and gain inventory and shipment data with Zebra’s supply chain visibility technology solutions, featuring hardware and software.
Boost performance with smart digital solutions. Equip your team with Zebra’s AI-powered tools for real-time guidance and efficient workflows.
Drive efficiency with Zebra’s unified communications solutions, featuring hardware and software for connecting teams for seamless operations.
Achieve excellence with Zebra’s proactive quality management solutions, featuring hardware and software for supporting root cause analysis and assurance.
Gain transparency with Zebra’s manufacturing traceability solutions, featuring hardware and software for tracking products for compliance and quality control.
Prevent downtime with Zebra’s manufacturing asset tracking solutions, featuring hardware and software for efficiently locating equipment and materials.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Protect products with Zebra’s cold chain logistics technology solutions, featuring hardware and software for accurate tracking, monitoring and data logging.
Enhance operations with Zebra’s post and courier technology solutions, featuring hardware and software for package tracking, proof of delivery, and more.
Zebra’s warehousing and distribution technology solutions, feature hardware and software for inventory tracking, order fulfilment, and warehouse automation.
Ensure accuracy with Zebra’s proof of delivery technology solutions, featuring hardware and software for capturing delivery data efficiently.
Improve efficiency with Zebra’s cross docking technology solutions, featuring hardware and software for real-time tracking and automating scanning and labelling.
Zebra’s order processing technology solutions, feature hardware and software for shipping optimisation, order tracking, data analysis and better inventory control.
Zebra’s warehouse inventory management solutions, feature hardware and software for inventory tracking, space utilisation, and data-driven insights.
Zebra’s inbound logistics technology solutions, feature hardware and software for inventory management, order fulfilment, and better visibility of shipments.
Zebra’s reverse logistics technology solutions, featuring hardware and software for better visibility and streamlining receiving, sorting, and managing returns.
Enhance deliveries with Zebra’s outbound logistics technology solutions, featuring hardware and software for ensuring timely, precise shipments.
Zebra’s warehouse asset management technology solutions, featuring hardware and software for improved visibility and control of asset movements.
Technology is a key enabler in helping the Public Sector provide their frontline and back office workers automate business process and assets with a digital voice.
Zebra Technology have a range of Solutions to transform and support digitally enabled Policing and prepare forces for the challenges ahead.
Zebra Technology have a range of Solutions to transform and support digitally enabled Military Services in preparation for the challenges ahead.
Zebra Technology have a range of Solutions to transform and support digitally enabled Ambulance Services in preparation for the challenges ahead.
Zebra Technology have a range of Solutions to transform and support digitally enabled Fire & Rescue Services in preparation for the challenges ahead.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
With Zebra's Hospitality Communication Solutions, you can enable real-time communications for your hospitality staff with mobile computers and smartphone devices.
Zebra's card printing solutions allows for fast, on-demand printing of room access keys, VIP badges, loyalty, membership and gift cards
Keep track and stay prepared by monitoring and tracking inventory and asset locations with Zebra's restaurant and hotel inventory management solutions.
Zebra provides food label solutions for restaurants, hotels and more. Our labels meet local regulations for direct and indirect food contact.
Zebra's restaurant mobile POS and ordering devices can increase your restaurant sales, enhance server productivity, and increase guest satisfaction.
Zebra's food safety hardware and software keep your guests safe and enable you to automate food safety procedures, reducing the odds of spreading food-borne illness.
Zebra's QSR software can enable you to increase inventory counts, scan guest loyalty apps, decrease wait times and increase customer satisfaction.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Enable field workers to perform pre-sales, sales, route accounting activities and more effectively interact with customers.
Instant access to technical specs and inventory helps improve customer satisfaction.
Mobile computers and printers ensure accurate chain of custody handoff during pick-up and delivery.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's mobile computing portfolio is designed to help utility companies improvement the management and lifecycle of their assets.
Zebra's mobile devices enable your entire staff, from call centre representatives to field technicians, to deliver enhanced customer service through the use of mobile technology.
Zebra's rugged mobile technology solutions provide the field dispatch and routing tools needed to accelerate in-field operations. Learn More.
From first call through incident investigation, Zebra ruggedised mobile solutions enable emergency response personnel to serve public safety and utilities industries more effectively with industry-leading mobility strategies.
Zebra's rugged mobile devices provide your field teams and contractors with complete situational awareness to meet customer service needs.
Zebra's mobile computing solutions provide utilities companies with the tools needed for advanced GIS asset mapping of in-field infrastructure.
Zebra's mobile computing portfolio features tools to help you upgrade processes such as digitising record inspections to speed up efficiencies. Learn More.
Zebra's mobile computing solutions specialise in the real-time, data-powered mobile workflows to help utility companies with inventory management. Learn more.
Zebra's rugged HazLoc mobile devices help optimise your critical operations with safety as a top priority. Learn More.
Zebras field-certified rugged mobile devices connect oil and petrol field workers to real-time critical data. Learn More.
Zebra's mobile technology solutions enable your operators to get real-time remote asset monitoring across your operations. Learn More.
Zebra's rugged mobile computing solutions enable your staff to plan, schedule and complete maintenance and repairs in any environment. Learn More.
Drive successful telecom management with mobile devices designed to meet the demands of public safety and customer service.
Zebra's data-powered mobile technology solutions help you to generate efficiencies across your field service operation in the water industry. Learn More.
Zebra's mobile work order management technology allows you to leverage your existing systems to your operations perform at their very best. Learn More.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organisation to better manage and optimise your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customise your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Keep labour costs low, your talent happy and your organisation compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritised task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
EPCIS 2.0 is coming! That’s great news for you, your partners, customers, and anyone who needs or wants to keep a pulse on items as they move through (increasingly decentralized) supply chains. But how does the new digital traceability standard differ from the original EPCIS traceability standard that’s widely used today? And will you have to completely overhaul your track and trace infrastructure to conform to the new EPCIS 2.0 standard?
Those are some of the questions I asked our in-house experts, Scott Olson, Reuben George, and Andre Luecht to answer. Scott has been deeply involved in the development and review of the standard update these past two years, working with GS1, IOTA, EVRYTHING, and nearly 200 other global experts to make sure this standard serves the best interest of industries, organizations and even consumers. And Reuben and Andre have been advocating for more comprehensive track and trace standards and solutions for food and beverage, pharmaceutical and consumer packaged goods the last several years. In fact, Andre just spoke at the GS1 Connect event about “Unlocking the Power of IoT to Simplify Cold Chain Management.”
All three understand the value of EPCIS 2.0 and want to ensure you do too. They also want to explain the role you will now play in this global movement to improve product traceability. Here's a compilation of information gathered during recent conversations…
Matt: Fundamentally speaking, what is the EPCIS standard?
Scott: EPCIS is a standard that enables organizations to share information about the physical movement and status of products through the supply chain from initial production to consumer purchase. More specifically, EPCIS is a visibility standard, meaning its goal is to enable the creation of applications that share supply chain event data within and across enterprises. Anyone using such an application can have a shared view of physical or digital objects and their relevant business context. For example, when a label is printed for a case of widgets, it represents the creation of that case of goods. When the barcode on that label is subsequently scanned at the loading dock when the case is put on the truck, it represents the shipping of that case of widgets to its destination. EPCIS provides a common structure for those activities to be described in a meaningful way.
Matt: Why is an update to the EPCIS standard needed? What will EPCIS 2.0 provide that the current standard can’t?
Scott: When the current EPCIS 1.2 standard was ratified in 2014, the core business and event models defining the “what,” “where,” “when,” and “why” were largely settled, but the implementation standard was not designed to be implemented using modern cloud technologies. This EPCIS 2.0 update modernizes the standard for the cloud by replacing technologies such as SOAP and XML, with REST and JSON-LD. It also supports the GS1 Digital Link standard, which is intended to enhance, and one day replace, the UPC and EAN standards for barcodes.
Matt: Has EPCIS 2.0 been fully ratified yet? Can companies use it today?
Scott: It was released for final community review in October 2021 and is targeted for ratification in the next few months.
Matt: Will companies currently using EPCIS have to migrate to EPCIS 2.0 for traceability? Or will they have an option as to which standard they use?
Scott: Great care was taken to ensure backward compatibility of the EPCIS event models so organizations already using the older standard can continue to reap the benefits. That said, I believe most will migrate their legacy implementations to take advantage of the updates EPCIS 2.0 provides.
Matt: Will companies need to overhaul their infrastructure or business systems to conform with EPCIS or be considered fully compliant by GS1?
Scott: Our goal is to enable organizations to adapt GS1 standards for track and trace use cases making as few changes as possible to their infrastructure or business systems. I know you’ve mentioned this in one of your past blog posts, Matt, but the market is fragmented in its implementation of supply chain solutions. One way to solve this problem is to enable data to be captured via devices in GS1 standards, thus reducing the need for expensive ERP system integration.
Matt: Even if companies aren’t leveraging the EPCIS standard today, why should they consider conforming to the EPCIS standard from this point forward?
Reuben: Product traceability is a key component of the Food Safety Modernization Act (FSMA) and Drug Supply Chain Security Act (DSCSA) regulations impacting food and pharma industries. EPCIS enables standardization across supply chain stakeholders, and the key benefit is in integration and scalability. With everyone in the supply chain speaking EPCIS, it becomes easy to both solve the traceability problem and provide additional rewarding information to customers and other stakeholders, such as product availability, recalls, shelf life, diversion, authenticity and more.
Andre: In essence, there is a defensive playbook in ensuring compliance with all regulatory authorities and avoiding potential fines. Even more compelling is the recall use case. Visibility into the various supply chain nodes in (near) real-time significantly reduces the financial fallout of a product recall. A clearly documented chain of custody and monitored hand-over points can help mitigate the risk. Just to illustrate, there is a recall of a food item nearly every single day of the year, driving the Food and Drug Administration (FDA) to issue a list of “Critical Tracking Events” it would like to see captured. This new EPCIS 2.0 standard delivers this data on time and in a way accessible to all participants. It also provides context – the “business steps” (receiving, loading, arrival) or explanation as to “why” some data has been captured.
Obviously, the positive effects – or the offensive playbook – are the main reason for implementation. With cloud connectivity, the cost of deployment and access to the captured data have dramatically improved. Most supply chains rely on dozens of stakeholders and possibly hundreds of captured data points before an item reaches the customer. Making this data available and easily accessible can highlight bottlenecks (dwell), optimize processes and resource allocation (“there is a labor shortage, this is critical”), and potentially make supply chain operations faster, cheaper and safer.
Matt: Are there certain types of supply chains that benefit more from EPCIS? Or that will benefit the most from EPCIS 2.0, perhaps?
Reuben: Though most supply chains stakeholders will see benefits from EPCIS, we believe food and pharma supply chains will benefit even more. EPCIS 2.0 has the option to include metadata such as temperature, and this will help enable use cases such as temperature compliance, a necessity in the food and pharma industries.
Andre: This is key. The ability to include this metadata right into the feed – especially temperature or GPS readings – will both simplify regulatory requirements and allow for faster reaction to deviations. Imagine re-routing a truck carrying eggs to the nearest cold chain warehouse if the refrigeration unit in the vehicle malfunctions or optimizing the shelf life of an avocado by prioritizing a specific truck unload in the cross-docks.
Matt: Do you expect to see immediate changes in supply chain traceability once EPCIS 2.0 is ratified? And would it be reasonable to expect more detailed and valuable EPCIS event data to be widely utilized by the end of 2022 to help downstream entities better react to real-time issues?
Andre: The landscape is quite fragmented here. The fewer stakeholders in the supply chain, the higher the degree of integration, and the faster the benefits will materialize. There are a number of industries that will emerge as early adopters because the product that is being moved is either very fragile and/or valuable or the supply chain is “owned” by the brand owner or manufacturer with limited service providers that need to be convinced.
So, in theory, everyone would benefit from deploying and using the new EPCIS 2.0 standard. In practice, industries with the largest pain or highest benefits will lead the charge. Those making and moving perishable food, pharma, electronics, and branded higher-end consumer products will be first.
Matt: Speaking of proactive versus reactive…how much does EPCIS 2.0 support supply chain planning and optimization? Could the standardized data be used to anticipate and mitigate issues? Or is it really intended to provide accountability, improve billing, and enable the fast execution of recalls if needed?
Andre: Half a year ago, I would have said the main advantages could be found in the short-term, reactionary planning and execution of middle-mile and last-mile distribution. The current situation in origin ports in China and destination ports in the U.S. adds another layer of benefits. Knowing where items are in the supply chain, in particular in container, drayage and rail yards, becomes increasingly important. This data is an important signal and contributes to successful e-commerce fulfillment execution. All major supply chain planning applications need this granular, real-time input.
Matt: How specifically will EPCIS 2.0 impact Zebra track and trace solutions?
Reuben: EPCIS 2.0 is at the center of everything we are working on with regards to Zebra track and trace solutions. Today, we have application programming interfaces (APIs) for fixed RFID readers that enable customers to implement track and trace solutions quite easily, and we are working on enabling a more complete solution that includes printers, scanners, and mobile RFID readers.
Andre: If we are looking at current supply chain challenges, you can see immediate benefits from greater and more granular visibility. One aspect often overlooked is reliable communication to the end customer or even the next node in the supply chain. Although reducing dwell time at container ports might be difficult, the customer relationship could benefit from accurate location information. EPCIS 2.0 would definitely help in these cases.
Matt: If people have questions about EPCIS 2.0, what do they need to do to reap its benefits? And to understand how it may impact them, who should they contact?
Andre: Feel free to reach out to me for any industry pain point discussions and deployment options. You can email me at andre.luecht@zebra.com or message me on LinkedIn.
Matt Kowalski directs Business Operations for Zebra Technologies’ Chief Technology Office (CTO). His vast experience spans a wide array of disciplines and functions – product management, competitive intelligence, business and customer development, market research, operations, portfolio marketing, intellectual property, business strategy, product lifecycle management and voice of the customer.
Matt’s global product launches include long-range barcode scanners, mobile computers, APIs and software. He currently holds two technology patents.
Matt has a bachelor’s degree from New York University (NYU), a Professional Certification in Market Research from the University of Georgia, a Six Sigma Green Belt and an MBA from Fordham University’s Gabelli Business School at Lincoln Center in New York City.
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