United Pacific Utilizes Zebra Workcloud Task Management to Meet Evolving Customer Expectations
United Pacific, and its company-operated stores, Rocket®, is a leading gas station and convenience store chain with hundreds of retail locations across 10 states. As customer expectations have evolved significantly over the past few years, the company has responded by diversifying its product offerings and modernizing communication methods.
Zebra Success Story: United Pacific
Overview: Retail Challenge
To enhance store operations and communication, United Pacific has implemented Zebra Workcloud Task Management to improve communication between stores and the company's support center. Team members benefit from mobile access to tasks, historical assignments, attachments and surveys. The solution also provides analytics capabilities, aiding in the assessment of store performance and support center workloads.
Benefits / Outcomes
- Improved communication between stores, enabling more effective and timely interaction across the organization
- Effective task curation and organization in operations, ensuring that all team members know what is expected of them during each shift
- Access to advanced analytics enables United Pacific to evaluate store execution and support center workloads more effectively, leading to data-driven decisions and performance improvements.
Customer
United Pacific
Long Beach, California/USA
Industry
Retail
Solutions
About United Pacific
United Pacific was founded in 1955 and is one of the largest independent owners, suppliers and operators of gas stations and convenience stores in the Western United States. It currently operates hundreds of stores across 10 states.
The Challenge
Customer expectations have changed drastically in recent years, and United Pacific has responded by diversifying its product offerings and digitizing its communication methods. The utilization of Zebra’s Workcloud Task Management has greatly improved communication between stores and its support center.
We did not find a software solution that provided all that we needed until we found Zebra.
The Solution
Workcloud Task Management represents a major advancement for United Pacific, akin to the initial introduction of the solution to the stores. Stores have access to everything they need, including current tasks, prior tasks, attachments and surveys they've taken.
United Pacific also utilizes Workcloud Check, ensuring that every team member has a login and knows what's expected of them on every single shift. They have everything on the sales floor when they need it.
The Zebra Difference: Outcome and Benefits
In addition to task management and communication curation, Zebra's Workcloud Task Management is heavily utilized for its analytics capabilities. These capabilities have allowed United Pacific to evaluate both store execution and the support center for the workload that's being asked of the stores.
United Pacific cites the ability to curate tasks and facilitate messaging back and forth between the stores based on those tasks as being invaluable. Additionally, Workcloud Check offers a comprehensive solution that allows leadership team to walk the store, communicate back through surveys and pictures and gain an overall view of store conditions.
