Webster Bank's building
Success Story

Webster Bank Enhances Customer and Colleague Experience with Zebra Workcloud Scheduling

Webster Bank implemented Workcloud Scheduling to adapt to changes in the banking industry, which had reshaped customer behaviors and expectations. The solution aimed to improve client experiences and provide colleagues with greater scheduling flexibility. 

Zebra Success Story: Webster Bank

Overview: Retail Challenge

Webster Bank struggled to predict client demands and manage staff efficiently. Workcloud Scheduling helped enhance efficiency, particularly in managing an eighty-person float pool, which previously required time-intensive manual scheduling.

Benefits / Outcomes

  • Improved client experience with better demand anticipation
  • Increased scheduling flexibility for employees
  • Enhanced operational efficiency through automated scheduling

Customer

Webster Bank
Stamford, Connecticut/USA

Industry

Retail and Banking

Solutions

 About Webster Bank

Webster Bank is a values-based, leading commercial bank focused on delivering financial solutions to businesses, individuals and families. With headquarters in Stamford, Connecticut, its footprint spans the Northeast U.S. from the New York City metropolitan area to Rhode Island and Massachusetts.

The Challenge

Client behaviors and expectations have shifted dramatically in recent years, along with those of colleagues who began working remotely. Webster Bank needed tools to accurately predict client demands or manage an eighty-person float pool efficiently, leading to time-consuming manual scheduling and staff transfers.

Prior to implementing the Workcloud Scheduling solution, we had no means of determining what the client demands would be and when they would be in the locations.

The Solution

To tackle these challenges, Webster Bank implemented Zebra Workcloud Scheduling solution, initially deploying it in one of its regions. This innovative solution was designed to streamline operations by providing better insights into client demands and enhancing workforce management.

The Zebra Difference: Outcome and Benefits

Webster Bank utilized Workcloud Scheduling to improve client experiences and also empower its colleagues with greater scheduling flexibility and control. The bank anticipates significant efficiencies in managing the float pool, cutting down on the time previously required for manual scheduling and staff movements. This transformation positions Webster Bank to better meet the demands of the modern banking environment.