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The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.

Introduction to the Portal

All registered users can benefit from the Repair Order Portal. This is a high-level overview of the most used portal tabs.

1. Home

All announcements regarding changes and improvements of the RMA portal ar displayed on the Information Banner.

Introduction to Repair Portal Screenshot 1

Order Status Summary displays a summary of repair orders by status.

Introduction to Repair Portal Screenshot 2

Active Quotes provides a list of pending per-incident repair quote(s). Click on the repair order number to take action.

Introduction to Repair Portal Screenshot 3

Users can choose to navigate the portal in their preferred language; 18 languages are available. Select the desired language from the Select Language drop-down.

Introduction to Repair Portal Screenshot 4

2. Repair Orders 

Create a new Repair Order. 

Introduction to Repair Portal Screenshot 5

Or click a Cart Number to access a pending repair order (cart) that has not been submitted for processing.

Introduction to Repair Portal Screenshot 6

3. Repair Status

A number of search options are available to help locate the repair order.

Introduction to Repair Portal Screenshot 7

Track the Status of your units.

Introduction to Repair Portal Screenshot 8

4. Assets

View serial number information and products linked to your account. 

Click on the Serial Number to view asset information.

Introduction to Repair Portal Screenshot 9

5. Contracts

View Service Contract information linked to your account.

Click on the contract number to view contact information.

Introduction to Repair Portal Screenshot 10

6. Validate Warranty and Entitlement

View the  Entitlement Information about the units.

Search for multiple serial numbers by separating the values with a comma or pressing enter to type on the next line.

Introduction to Repair Portal Screenshot 11