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Desktop Printers

GK420D Healthcare Desktop Printer Support

MODELS: GK420D Healthcare

Zebra is no longer offering this product for sale. The product resources will no longer be updated but will remain accessible below for your use and convenience. Please note that Customer Support is not available after the Service and Support Discontinuation date. If you require additional support, please contact a Zebra Authorized Service Provider.

Product Discontinuation Date: June 29, 2018
Service and Support Discontinuation Date:  October 1, 2021

GK420D Healthcare Desktop Printer

GK420D Healthcare

The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the DOCUMENTATION tab.

IMPORTANT! Do not connect your printer to a computer yet! 

  • If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.” 
  • If necessary, follow these recovery steps before proceeding to Step 1. 

1.  Download and install the Zebra Setup Utilities (ZSU) printer configuration utility. 

2. Connect the printer to a USB port on your computer and power it up.

3. Load media (media usually means labels, but it also includes tag stock, receipt paper, and other things that can be printed on).

  • You can watch the video in the VIDEOS tab.
  • The media settings must match the actual media that you are using. 
    How to identify media type.

4. Print a test label.

5. Calibrate media sensors

  • When changing the size or type of media. 
  • If printing issues are observed, such as skipped labels, vertical image/label drift, or media out errors. 

6. The printer settings must match the actual supplies that you are using for your print job and the options on your printer. Adjust the printer settings as necessary using Zebra Setup Utilities software or Windows Printer Driver v5

Downloads

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Documentation

Some documents may not have been translated to your language.

GK420D Healthcare How-to Videos.

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Warranty and Repair

For some services, you will need a serial number. Here's where you can find it on your device.