Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimise workflows.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Technology is a key enabler in helping the Public Sector provide their frontline and back office workers automate business process and assets with a digital voice.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organisation to better manage and optimise your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customise your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Enhance frontline operations with Zebra’s AI software solutions, which optimize workflows, streamline processes, and simplify tasks for improved business outcomes.
Zebra Workcloud, enterprise software solutions boost efficiency, cut costs, improve inventory management, simplify communication and optimize resources.
Keep labour costs low, your talent happy and your organisation compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Drive successful enterprise collaboration with prioritized task notifications and improved communication capabilities for easier team collaboration.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximising IT resources and minimising down time.
Make the most of every stage of your scanning journey from deployment to optimisation. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customisation starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
Zebra Study: 79% of Bank Employees Say Streamlining Administrative Tasks Boosts Job Satisfaction
Fragmented and antiquated technology hinders operational efficiency and customer service
LINCOLNSHIRE, Ill. – March 13, 2025 – Zebra Technologies Corporation (NASDAQ: ZBRA), a global leader in digitizing and automating frontline workflows, today announced the results of its sixth annual International Branch Banking Employee Survey. The findings highlight the critical need for banks to invest in modern technology solutions that enhance employee satisfaction and operational efficiency. The report also reveals a troubling trend: many aspects of the workplace experience have worsened over time.
Nearly eight in 10 (79%) employees say their job satisfaction would increase if they could reduce time spent on non-customer-facing tasks. In addition, 39% of branch employees indicated they prefer to eliminate all paper forms from their workflows with the average employee spending two hours weekly on logging and administrative forms.
Customer Engagement: There is a notable desire among employees for more meaningful interactions with customers. However, 41% of employees report dedicating less than half their time to these critical activities. Consequently, 70% of bank customers surveyed wait more than six minutes for service, with 25% waiting over eleven minutes. These delays are compounded by systems inefficiencies, and 42% of employees cite fragmented apps as a primary barrier to prioritizing tasks and adhering to compliance guidelines. Limited customer engagement poses a threat to customer satisfaction and loyalty, emphasizing the need for more efficient operational processes.
Branch Management Burden: Managers face increasing challenges with scheduling and repetitive administrative tasks and are now spending an average of 11.6 hours weekly on these activities, up 45% from eight hours reported in the 2018 survey. This represents a considerable waste of management’s valuable time and labor resources, which could be dedicated to higher-value tasks. Moreover, 52% of managers felt their scheduling solution gave them less visibility into how staffing impacted branch effectiveness, up from 38% in 2024. This increase underscores the need for enhanced visibility and streamlined processes to boost branch productivity.
Mobile Tools and Systems: The survey identifies a significant gap in the availability of mobile tools, with only 11% of employees able to request shift swaps via mobile devices. The fragmentation of systems is a growing frustration, hindering employees’ ability to manage schedules effectively and efficiently.
“Our 2025 Banking Survey clearly shows that banks are under increased pressure both internally and externally,” said Suresh Menon, Senior Vice President and General Manager, Software and Solutions, Zebra Technologies. “By modernizing and integrating various branch management and scheduling systems, banks can turn challenges into opportunities, meet the needs of employees and customers, and drive innovation and excellence in service delivery.”
By simplifying branch execution through a unified software platform, banks can improve visibility for management, offering real-time line-of-sight into completion rates and exceptions. This integration increases operational efficiency and reduces costs, ultimately allowing employees to focus on high-value interactions.
Zebra offers a comprehensive software suite that simplifies operational tasks for branch staff and features the flexibility needed for efficient schedule management. Zebra will demonstrate its Workcloud Workforce Optimization Suite and AI-powered banking solutions at CBA Live on March 17-19, 2025. This technology provides bank employees additional controls over complex aspects of their scheduling and task management to increase efficiency as well as improve customer loyalty and employee retention.
KEY TAKEAWAYS
- Zebra’s sixth annual International Branch Banking Employee Survey revealed workplace conditions are worsening, with managers and staff increasingly frustrated with administrative tasks lacking automation.
- Read more about the survey here.
- Visit Zebra booth #34 at CBA Live on March 17-19, 2025, in Orlando, Florida to see Zebra’s Workcloud and banking workforce management solutions in action.
SURVEY BACKGROUND AND METHODOLOGY
The sixth annual International Branch Banking Employee Survey was conducted in December 2024 by third-party research firm Survey Monkey. It includes feedback from over 1,200 bank branch employees from the United States and the United Kingdom.
ABOUT ZEBRA TECHNOLOGIES
Zebra (NASDAQ: ZBRA) provides the solutions to help businesses grow through increased asset visibility, connected frontline workers, and intelligent automation. The company operates in more than 100 countries, and our customers include over 80% of the Fortune 500. Designed for the frontline, Zebra’s award-winning portfolio includes hardware, software, and services, all backed by our 50+ years of innovation and global partner ecosystem. Follow Zebra on our blog and LinkedIn, visit our newsroom and learn more at www.zebra.com.
Media Contact:
Denis Klimentov
Zebra Technologies
+1-905-812-6391
denis.klimentov@zebra.com
Industry Analyst Contact:
Kasia Fahmy
Zebra Technologies
+1-224-306-8654
k.fahmy@zebra.com
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2025 Zebra Technologies Corp. and/or its affiliates.
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ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2025 Zebra Technologies Corp. and/or its affiliates.