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Region-Specific Information for Zebra Repairs

Zebra is currently unable to provide support in Russia and Belarus. We apologize for any inconvenience caused.

Click Here For More Information.

Asia-Pacific

There are no region-specific information at the moment.

Europe, Middle East and Africa

The Repair Order Portal is not yet available in Turkey for printer repairs.

Customs Invoice Requirements

To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):

  • Product Part Number or Serial Number
  • Country of Origin (COO) where the product was manufactured
  • Product’s Fair Market Value (FMV) in U.S. dollars (USD)
  • Repair Authorization Number
  • The International Commercial (INCO) Terms value of DAP Sękocin Stary
Zebra provides the following customs invoice template for Customers who are required to prepare a customs invoice for importation when returning a device for repair. 

Customs Value Calculation Tool

When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.

Please download the tool prior to each use, as Zebra continuously makes improvements.

Instructions for Locating the Zebra Product Part Number

  • The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
  • The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number.  See sample shipping manifest pictured below.
  • You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label

The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.

Product Label Sample

Locating Information On The Shipping Manifest

The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.

  • View the Product/Model # field to locate the product part number. 
Shipping Manifest Sample

North America

Latin America

Mobile Computer and Scanner Repairs, Including the Repair of Psion Devices

Printer Repairs (Mobile Printers Only)

Printer Repairs (All Other Types)

Use Zebra's Repair Order Portal  to submit repair requests.Use Zebra's Repair Order Portal  to submit repair requests.

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Utilize the Warranty and Zebra OneCare Contract check to determine warranty or Zebra OneCare coverage using a device serial number.

 

Mobile Computer and Scanner Repairs, Including the Repair of Psion Devices

Printer Repairs (Mobile Printers Only)

Printer Repairs (All Other Types)

Contract and Warranty RepairsPer-Incident (Billable) RepairsContract and Warranty RepairsPer-Incident (Billable) Repairs 

Use Zebra's Repair Order Portal  to submit repair requests

.

Contact Zebra's local Certified Repair Partner:

Southern Technology Group S.A. (STG) 
Av. Américo Vespucio Sur 991 Las Condes
Santiago de Chile

Contact Number(s):
+562 2392 5000
+562 2392 5018

Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Southern Technology Group S.A. (STG) 
Av. Américo Vespucio Sur 991 Las Condes
Santiago de Chile

Contact Number(s):
+562 2392 5000
+562 2392 5018

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

 

Mobile Computer and Scanner Repairs, Including the Repair of Psion Devices

Printer Repairs (Mobile Printers Only)

Printer Repairs (All Other Types)

Use Zebra's Repair Order Portal  to submit repair requests.Use Zebra's Repair Order Portal  to submit repair requests.

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

 

Utilize the Warranty and Zebra OneCare Contract check to determine warranty or Zebra OneCare coverage using a device serial number.

Country

Mobile Computer and Scanner Repairs

Printer Repairs (All Models)

Contract and Warranty RepairsPer-Incident (Billable) Repairs
Bolivia Use Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

GSH Bolivia SRL
Calle Prolongación Quijarro 81 PB
Santa Cruz de la Sierra, Santa Cruz,
Bolivia

Contact Number: +591 3312-2725

Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Costa RicaUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

Holst van Patten S.A.
Barrio Aranjuez C17, A11 #968
100 metros Norte del Meteorológico
San Jose, Costa Rica
CP 2714-1000

Contact Number:+ +506 2248-2200

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Dominican RepublicUse Zebra’s RMA Form to submit repair requests

Contact one of Zebra's local Certified Repair Partner(s):

Multisystems Inc.
Luis Amiama Tió Esq. Erick Leonard Ekman
Edificio Spring Center, 6to Piso, Distrito Nacional
Santo Domingo, República Dominicana.
Código Postal: 10605

Contact Number: +809 472-3646

Inversiones Hizamar, SRL.
Calle Viriato Fiallo No. 5  Ens. Julieta
Santo Domingo, República Dominicana
Código Postal: 10130

Contact Number: +809 683-4545

Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

EcuadorUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

Carvatel Telecomunicaciones SC
Antonio de Ulloa N27-126 y Selva Alegre (esquina) Pichincha,
Quito, Ecuador

Contact Number: +593 2223-5047

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

El SalvadorUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

Radiocom S.A. de C.V.
89 Avenida Norte, No. 341, Colonia Escalón
San Salvador, El Salvador

Contact Number: +503 2225-5100

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

GuatemalaUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

OSI de Guatemala S.A.
2 Ave. 11-25 Zona 9 Guatemala, Guatemala
Código Postal: 01010

Contact Number: (502) 2421-7600

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

HondurasUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

Compañia de Inversiones en Telecomunicaciones S.A. de C.V.
Col. Prados Universitarios, Anillo Periférico, Ed FERVIL
Tegucigalpa, M.D.C. Honduras

Contact Number: +504 2257-0827

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

NicaraguaUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

ECCSA DE NICARAGUA 
Edificio DETRIROSA, tercer nivel, modulo nro. 8, frente al Centro Pellas, carretera a Masaya km 4.5

Contact Number: (+505) 2223-3275

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

PanamaUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

Electrónica, Computación y Comunicaciones S.A.
Parque Lefevre, Ave. Santa Elena y Calle 9na,
Edif. Forroauto, Local #2  Panama City, Panama

Contact Number: +507 222-2292

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Puerto RicoUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

Multisystems Inc.
239 Arterial Hostos Ave.
Capital Center Bldg. South Tower Ste 104
Hato Rey, Puerto Rico 
Código Postal: 00918

Contact Number: +1 78-7751-2720

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

ParaguayUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

HPTI Sistemas y Equipamientos S.A.
Av. Choferes del Chaco 871
Asunción, Paraguay

Contact Number: +595 2160-1020

Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

PeruUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

DMS Perú S.A.C.
Av. Arequipa 2995, San Isidro, Lima, Peru
Código Postal: 15046

Contact Number: +511 705-2400 

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

UruguayUse Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

Geocom Uruguay S.A.
Dionisio Oribe 3071 Montevideo, Uruguay
Código Postal: 11600

Contact Number: +598 2481-7777 

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

All Other Latin America CountriesContact a Local Provider of Zebra Repairs
Find a Repair Partner

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