Support Services

Zebra OneCare™ Maintenance Plans

Our Zebra OneCare Support and Service goes above and beyond the manufacturer's warranty to cover it all, including normal wear and tear and accidental damage.

Technology is Complex. Maintenance Doesn't Have to Be.

You depend on your devices and software applications to run your business. When they're down, so are your workflows. You don't have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.

Zebra Aurora Vision software is backed by machine vision experts
Trusted Service and Ongoing Support from the Source
Trusted Service and Ongoing Support from the Source

Accidents happen, especially in tough business environments. Don't let that halt your operations. Stay a step ahead of the unexpected with troubleshooting and support from the team that knows your devices best and stands behind their technology 100%. Maximize your coverage and get certified repairs with authorized parts, along with security patches and firmware and software updates.

Hassle-Free Repairs and Support Your Way
Hassle-Free Repairs and Support Your Way

Get the support you need, when and how you need it. Take advantage of self-service diagnostic tools or submit requests quickly and easily online. Tap into Zebra's digital support community for common questions or give us a call to connect with a live agent. Trust Zebra to focus on your business-critical devices, so you can focus on your operational outcomes.

Peace-of-Mind Plans that Flex to Fit Your Business
Peace-of-Mind Plans that Flex to Fit Your Business

Choose the plan that's right for your business goals and budget. Far from one-size-fits all, Zebra OneCare plans offer everything from Essential coverage to elevated Select support, and even Specialized plans for targeted protection. Pick your plan based on your device type or portfolio, contract length, coverage level and repair turnaround time. It's pain free with our simple subscription model.

Explore Zebra OneCare Maintenance Plans

Never one-size-fits-all, choose the "right-for-you" plan that's tailored to your exact needs and business urgency. Delivering much more than backup warranty and repair, our comprehensive plans add years of ongoing enhancements to protect your technology and your investment.

Zebra OneCare™ Essential

Core Assurance

Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™.

  • Complete Assurance

    Fully comprehensive, includes accidental damage, functional failure and normal wear and tear, print head replacement, plus replacement device if beyond economical repair.

  • 3-Day Repairs

    Three-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.

  • 8x5 Tech Support

    Priority access to live-agent telephone technical support during normal business hours (8x5) no matter where customers are located.

  • OS and LifeGuard for Android Security Updates

    Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.

  • VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)

    Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.

Zebra OneCare™ Select

Maximum Protection

Access around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.

  • 24/7 Live Agent Technical Phone Support

    24/7 live-agent telephone technical support in 17 different languages no matter where the customer is located (English live-agent support after-hours).

  • Next Day, "Like New" Device Replacement

    “Like-new” replacement device ships for next business day delivery, same day shipment, next bus day delivery (where possible).

  • Standard Commissioning Service

    Standard Device Commissioning preloads the device with customer’s level of software, apps, configuration, OS and LifeGuard version.

  • VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)

    Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.

  • OS and LifeGuard for Android Security Updates

    Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.

Zebra OneCare™ Special Value (SV)

Right-Priced Protection

Protect your value-tier printers and mobile devices with our specialized plan including technical and software support, five-day repair turnarounds and optional accidental damage coverage. Plus, mobile computer users will get access to our cloud-based VisibilityIQ OneCare tool.

  • Right-Price Protection for Value-Tier Devices

    Enterprise-level service at only a fraction of the cost of a single, uncovered repair, with optional accidental damage coverage* available at value-tiered pricing for your unique needs.

  • 5-Day Repairs

    Five-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.

  • 8x5 Tech Support

    Live-agent telephone technical support during normal business hours no matter where customers are located.

  • OS and LifeGuard for Android Security Updates

    Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.

*optional accidental repair coverage available on mobile computers only

Zebra OneCare™ Technical and Software Support

Standalone Technical and Software Support

Protect your data and get support when needed, even without a repair support plan. Access expert technical support and Zebra-exclusive security patches and software updates, including LifeGuard™. This plan also provides support for software applications, both OEM and third-party.

  • Standalone Technical, Software and Security Support

    Access Zebra's specialized technical support professionals with the expertise to troubleshoot hardware and its installed software, including Zebra-provided third-party applications.

  • 8x5 Tech Support

    Live-agent telephone technical support during normal business hours no matter where customers are located.

  • OS and LifeGuard for Android Security Updates

    Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.

Zebra OneCare™ On-Site Support

Certified On-Site Technician

When you can't send your devices to a Zebra Service Center for repair or service, we'll send a Zebra-trained and certified technician to you for one-on-one, personalized attention.

* An ideal option for devices that are too vital, large or cumbersome to ship, choose 1- or 2-business day options.

  • Security at Your Site

    When you choose any of the Zebra On-Site maintenance plans, everything is always included - parts, labor, travel to and from your facility, software and firmware updates, security patches, complete cleaning - whatever is required to get your devices back up and running in like-new condition.

  • Scheduled On-Site Visits or a Permanent On-Site Solution*

    Choose the plan that meets your urgency. Two separate service levels allow you to choose the on-site repair window timeline that meets your workflow and budget.

  • 8x5 Tech Support

    Live-agent telephone technical support during normal business hours no matter where customers are located.

  • OS and LifeGuard for Android Security Updates

    Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.

  • SPG Devices Covered for Onsite:

    All Zebra industrial printer lines

  • EVM Devices Covered for Onsite:

    SLSXXX, DS3608, TC26AZ, TC26VE, TC57XX, TC72XX, TC75XX, TC77VE, MC92xx, MC93xx, RS4000, RS419x, VC70XX, WT41XX, LS3408, LS3578, MK4XXX

*Please refer to your account manager for more details on either option.

Looking for Support? Zebra's Here For You.

Find ways you can contact Zebra Technologies' Support, including Email and Chat, ask a technical question or iniatiate a Repair Request.

Resources

Our services offerings are designed to help you optimize your operations, improve your customer experience, and achieve your business goals. Take a look at our library of resources and discover how we can help you succeed.

Discover More Zebra Services

We understand that businesses require more than just cutting-edge hardware to operate smoothly. That's why we offer a suite of additional services to complement and enhance our products. With our services, you can gain valuable insights, optimize your workflows, and reduce your environmental impact.

We're here to help you achieve your business goals and maximize the value of your Zebra Technologies products. Explore our services and discover how we can help you succeed.

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VisibilityIQ™ Foresight

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Zebra Managed Services
Zebra Managed Services

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Professional Services
Professional Services

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Circular Economy
Circular Economy

Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.

Help

Consult an Expert

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Talk to a Partner
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