You depend on your devices and software applications to run your business. When they're down, so are your workflows. You don't have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.
Never one-size-fits-all, choose the "right-for-you" plan that's tailored to your exact needs and business urgency. Delivering much more than backup warranty and repair, our comprehensive plans add years of ongoing enhancements to protect your technology and your investment.
Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™.
Fully comprehensive, includes accidental damage, functional failure and normal wear and tear, print head replacement, plus replacement device if beyond economical repair.
Three-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.
Priority access to live-agent telephone technical support during normal business hours (8x5) no matter where customers are located.
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.
Access around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.
24/7 live-agent telephone technical support in 17 different languages no matter where the customer is located (English live-agent support after-hours).
“Like-new” replacement device ships for next business day delivery, same day shipment, next bus day delivery (where possible).
Standard Device Commissioning preloads the device with customer’s level of software, apps, configuration, OS and LifeGuard version.
Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Protect your value-tier printers and mobile devices with our specialized plan including technical and software support, five-day repair turnarounds and optional accidental damage coverage. Plus, mobile computer users will get access to our cloud-based VisibilityIQ OneCare tool.
Enterprise-level service at only a fraction of the cost of a single, uncovered repair, with optional accidental damage coverage* available at value-tiered pricing for your unique needs.
Five-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.
Live-agent telephone technical support during normal business hours no matter where customers are located.
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
*optional accidental repair coverage available on mobile computers only
Protect your data and get support when needed, even without a repair support plan. Access expert technical support and Zebra-exclusive security patches and software updates, including LifeGuard™. This plan also provides support for software applications, both OEM and third-party.
Access Zebra's specialized technical support professionals with the expertise to troubleshoot hardware and its installed software, including Zebra-provided third-party applications.
Live-agent telephone technical support during normal business hours no matter where customers are located.
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
When you can't send your devices to a Zebra Service Center for repair or service, we'll send a Zebra-trained and certified technician to you for one-on-one, personalized attention.
* An ideal option for devices that are too vital, large or cumbersome to ship, choose 1- or 2-business day options.
When you choose any of the Zebra On-Site maintenance plans, everything is always included - parts, labor, travel to and from your facility, software and firmware updates, security patches, complete cleaning - whatever is required to get your devices back up and running in like-new condition.
Choose the plan that meets your urgency. Two separate service levels allow you to choose the on-site repair window timeline that meets your workflow and budget.
Live-agent telephone technical support during normal business hours no matter where customers are located.
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
All Zebra industrial printer lines
SLSXXX, DS3608, TC26AZ, TC26VE, TC57XX, TC72XX, TC75XX, TC77VE, MC92xx, MC93xx, RS4000, RS419x, VC70XX, WT41XX, LS3408, LS3578, MK4XXX
*Please refer to your account manager for more details on either option.
Find ways you can contact Zebra Technologies' Support, including Email and Chat, ask a technical question or iniatiate a Repair Request.
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We understand that businesses require more than just cutting-edge hardware to operate smoothly. That's why we offer a suite of additional services to complement and enhance our products. With our services, you can gain valuable insights, optimize your workflows, and reduce your environmental impact.
We're here to help you achieve your business goals and maximize the value of your Zebra Technologies products. Explore our services and discover how we can help you succeed.