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Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Boost warehouse and manufacturing operations with Symmetry, an AMR software for fleet management of Autonomous Mobile Robots and streamlined automation workflows.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
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Build your reputation with Zebra's certification offerings. Zebra offers a variety of options that can help you progress your career path forward.
The Zebra Power Supply Unit (PSU) recall initiated December 2016 has been expanded.
The recall period is expanded to include PSUs manufactured by the FSP Group between October 1, 2006 and December 31, 2012. These PSUs were sold as after-market kits or included with the sale of Zebra printers that may or may not have been included in the original recall notice.
The Zebra Power Supply Unit (PSU) recall initiated December 2016 has been expanded.
The recall period is expanded to include PSUs manufactured by the FSP Group between October 1, 2006 and December 31, 2012. These PSUs were sold as after-market kits or included with the sale of Zebra printers that may or may not have been included in the original recall notice.
A recall was also issued for PSUs associated with other printers. If the model number of any of your printers contains one of the following, the power supply should be checked against the recall: AP, BR, CN, GC, GK, GX, GT, H, HC, J, LP, P, PS, R, SC, T, Thermal, TLP, WM, ZP, ZXP. For a more detailed list of printer models, please click here.
For information regarding the main recall associated with the other products listed above, please visit http://www.zebra.com/power-supply-recall.
After independent testing, it has been confirmed that the issue is limited to an identified batch of PSUs and is NOT associated with the actual Zebra-manufactured printer or AC power cord.
The PSUs were sourced from an established, reputable third-party manufacturer who has been cooperative with the voluntary recall mandates.
The safety of our customers is of paramount importance to Zebra. While Zebra did not directly manufacture the PSUs, we recognize that our component-suppliers are an extension of Zebra, and we are working diligently to rectify the issue in a manner that is least disruptive to our customers.
Quality, both in product and customer care, is a top priority for Zebra, and we are committed to protecting the safety of our customers.
This can be done by examining the serial number of the printer. [Note that the 4th through 7th characters in the serial number encode the manufacturing date of the printer – serial numbers for these printers follow the convention 27XYYWWXXXXX or 35XYYWWXXXXX, where “YY” is the last two digits of the year of manufacture and “WW” is the week of manufacture in that year.
First, unplug each printer from the wall outlet and remove the AC power cord from the printer. You will need to retain the AC power cord whether or not you replace the power supply, so please do not discard it!
Verify each printer serial number by examining the label on the backside of the printer (see picture below). If the serial number is found to be between 27X0639XXXXX and 27X1326XXXXX or between 35X0639XXXXX and 35X1326XXXXX, that printer is impacted, unless the power supply has already been replaced, and should be de-activated and the power supply unit replaced.
Note: If the labels are obscured from view and the printer is physically attached to a piece of furniture or fixture, it may be necessary to detach it so that you can access the backside of the printer.
Previously checked inventory should be re-checked against the expanded recall period.
If you are uncertain whether the PSU has already been replaced, remove the PSU from the printer and check the PSU date code located on the top (hidden) portion of the PSU. The replaced and unaffected PSUs will have a PSU date code greater than 130000 (YYWWXX, where YY=year and WW=week) or a manufacturing date later than December 31, 2012.
Once you confirm you have an affected PSU by finding the serial number within the date range, please visit the recall validation form to fully validate your information and to initiate the PSU replacement process.
Alternatively, you can send us an email at PSUrecall@zebra.com or call us at 1.800.658.3795 (US and Canada) or 1.972.893.1548 (International). Please be prepared to provide the following information associated with each affected PSU:
To ensure the quickest shipments, please use the official country codes and postal code formats for your shipping address.
If you have a large number of power supplies to replace, please contact the Zebra Call Center at one of the numbers above and they will assist you with the request process.
To minimize the risk to your business and your users, it is best to immediately stop using any PSU identified as part of this voluntary recall. Your printer system is unaffected by this recall and may be used with a PSU that is not included in the recall serial number range if you have one. If not, please discontinue use of the printer until a replacement PSU can be shipped to you.
If the printer serial number falls within the impacted date range, or if you believe you may have already replaced the original PSU and wish to check the PSU manufacturing date, remove the PSU.
If you are IN the United States, Zebra will destroy and recycle the affected PSUs associated with the ZP5XX recall for you. Zebra will not recycle PSUs associated with other products. Please ship the old, qualifying PSUs that you are replacing back to Zebra as follows:
1. Your company name
2. The address where the PSU was being used
If you are OUTSIDE of the United States, please recycle the old, qualifying PSUs in compliance with your local regulations.
For additional information about this recall, contact us via email or phone.
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